Hiver vs. Thunderbird

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 7.7 out of 10
N/A
Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins…
$24
per month per user
Thunderbird
Score 7.9 out of 10
N/A
Thunderbird is an open-source email management application from MZLA Technologies Corporation, a subsidiary of Mozilla.N/A
Pricing
HiverThunderbird
Editions & Modules
Lite
$24
per month per user
Growth
$34
per month per user
Pro
$59
per month per user
Elite
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
HiverThunderbird
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.—
More Pricing Information
Community Pulse
HiverThunderbird
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
HiverThunderbird
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
8.9
4 Ratings
10% above category average
Thunderbird
-
Ratings
Organize and prioritize service tickets8.94 Ratings00 Ratings
Ticket creation and submission8.94 Ratings00 Ratings
Ticket response8.94 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Hiver
8.0
1 Ratings
2% above category average
Thunderbird
-
Ratings
External knowledge base8.01 Ratings00 Ratings
Internal knowledge base8.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
8.5
4 Ratings
9% above category average
Thunderbird
-
Ratings
Customer portal8.01 Ratings00 Ratings
Email support8.94 Ratings00 Ratings
Best Alternatives
HiverThunderbird
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Zoho Mail
Zoho Mail
Score 9.2 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Front
Front
Score 8.8 out of 10
Enterprises
Front
Front
Score 8.8 out of 10
Front
Front
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HiverThunderbird
Likelihood to Recommend
7.9
(4 ratings)
7.7
(3 ratings)
Usability
8.9
(2 ratings)
-
(0 ratings)
Support Rating
4.0
(1 ratings)
-
(0 ratings)
User Testimonials
HiverThunderbird
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Read full review
Thunderbird
I like that it's free, I like that it's open-source, and the fact that it allows IMAP lets me have this on all 3 laptops and it's synced. I would never consider using it as my primary email client, however; just too clunky and can't navigate around fast enough the way I do with Gmail. And not even close to having all the features I'd need that Gmail does: 30 second undo-sending, canned responses, easy-to-create signatures for each email address (I literally toggle over to Gmail, compose a message, and paste my sig into the body of Thunderbird emails, so clunky), all spam ends up in my inbox even after I've marked enough as spam that it should know, email labeling and filtering... Gmail is just way more advanced and feature-ful. But, Thunderbird does beat my ridiculous RoundCube webmail interface!
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Pros
Hiver
  • automation through rules
  • tagging emails, anaylics behind them
  • support, chat always responds right away
Read full review
Thunderbird
  • Email receiving
  • Email sending
  • Email composition
  • Ability to add calendar and task plugins
Read full review
Cons
Hiver
  • It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.
Read full review
Thunderbird
  • definitely needs a mobile /andriod version
Read full review
Usability
Hiver
Easy to use
Read full review
Thunderbird
No answers on this topic
Support Rating
Hiver
Support is there, can be slow at times.
Read full review
Thunderbird
No answers on this topic
Alternatives Considered
Hiver
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
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Thunderbird
Read full review
Return on Investment
Hiver
  • The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
  • the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
  • the ability to automate who gets assigned what emails from specific vendors per entity
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Thunderbird
  • Its FREE and donation based. Can't get better than that.
  • I love that we aren't giving away our privacy to Google.
  • And I especially love that it's a grass-rootsy endeavor.
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ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of a view of a shared mailboxScreenshot of the collision alerts feature