Homebase vs. Verint Workforce Management for Back Office

I loved using Homebase! The best feature, by far, is scheduling in shifts! It really could not be easier! For restaurants and bars it is the easiest and best software! Using the payroll feature can be very easy! The only downfall is trying to separate scheduled worked hours and overtime. The layout is simple and easy to navigate. The only real con I can think of is that lag.

Incentivized

I believe it is well suited for larger companies or companies that are looking to scale larger. It works well for all levels of business, but definitely is great for leaders who seek to better manage their employees and understand the work they are completing or just what they are doing throughout the day

Incentivized

• Track hours.
• Allow employees to see accumulated time.
• Good analytics.

Incentivized

• DPA - da best
• triggers
• Schedule optimization

• Notifications could be more punctual
• Employees should be able to pick up shifts outside of their scheduled times! Right now managers need to do it.
• Importing hours on QBO payroll could use attention. Doesn't separate normal hours from overtime.

Incentivized

• Your graphs. Sweet lord they are hideous
• Report formats are a struggle bus I hate riding
• Back office quality tracking

Homebase is very easy to use. Not a lot of training or direction is needed to get it going. Easy feature to track employee hours. Able to use centrally located tablets for employees to clock in and out. A very cost-effective system that also saves time when processing payroll. Employees love its features.

Incentivized

I would say that Verint is very user friendly and is easy to navigate. I have not had any negative experiences with training staff on how to utilize the suite and the feedback I have received has always been positive. I would say that reporting could be easier to navigate and utilize on both the back office and customer side.

Incentivized

Paycom has a time tracking feature that integrates seamlessly with payroll. Homebase is more useful as a standalone software where you don't need payroll. With Homebase, you are only paying for what you need, versus with Paycom, where you have to purchase a whole suite of products that you may or may not need or use.

Incentivized

Well team showed up to win, so you beat them out hands down, It was frankly embarrassing for them.

• Homebase has made the day to day management of employees easier, freeing up time for management to work on other things that help secure customer satisfaction.
• It has also made payroll easier since it's implementation and allowed for fewer mistakes than the previous manual method, leading to less monetary mistakes and happier employees.
• Homebase has made monitoring hours and overtime, as well as completion of internship and volunteer hours, much easier to monitor, leading to less confusion and more satisfied volunteers, interns, and payroll managers

Incentivized

• 9 million in the first 2 years
• 3 million subsequent years
• Future benefit is ball-parked at $5.4M