Hoopla vs. Manhattan Active Customer Engagement

Hoopla is a valuable ally to improve the team's performance. [I]t is a great help for those teams that have defined and [created] clear automated metrics. However, if you are in a team where the metrics are manually evaluated, it can be hard to get excited about the progress, since it will take longer to refresh.

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The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.

Incentivized

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Simple leaderboards that stack rank individuals in the areas that you want to measure
• Instant notifications and providing the virtual "pat on the back" when something positive occurs
• Effective salesforce.com integration that makes in easy to administer
• Great user community to share ideas, tips, and best practices

• Permanently Adaptive.
• Seamlessly Integrated.
• Greater Visibility.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I wish it ran in a browser and not as a full Chrome app, would have made setup easier.
• It was nice to have default images out of the box, more would have been nice.
• For smaller companies, it can get pricy, quick. We 100% see the ROI to be clear.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• User Interface.
• Data Security.
• API's

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I gave it a 9 because it really is an extremely easy service to use. I would comfortably say that a brand use user could be set up and using it within just a few minutes. Hoopla has been very great about making any new update very user friendly and easy to use and figure out

I have really enjoyed my relationship with our client success manger, Annette. She is always willing to hop on a call for a quick question and is very responsive. She has taken the time to walk me through how to upload new reports, set up new metrics and leaderboards, while also being helpful in setting up a new channel to broadcast

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

They were both comparable based on the tool and results on how we wanted to Broadcast sales metrics and KPI’s across the entire sales organization. Hoopla just seemed to be much easier to use with fewer bells and whistles. We felt based on the pricing structure and how we planned to display hoopla on monitors throughout our office that it was the best choice to move forward with

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We hear music and folks cheer when a "Breaking News" announcement occurs. The community level engagement can not be quanitified
• The contest environments have helped to lead sellers to stay an extra 30 minutes and make 10 more calls just to pass someone up. We see our call volume increased because of it.
• We measure the trails of our solution that our sellers create from leads. We can see an active pursuit of those conversions to be at the top of the leaderboard. More trails, lead to more opportunities, that lead to more sales.

• Implementation of the whole supply chain and fulfilment.
• Better Data Management.
• Effective use of configurations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info