What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
31 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Whatfix

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Horizn

It is well suited for someone who works from home often. In this whole new work from home environment most people are facing, it is vital to have software that enables you to access your work desktop. It is also suited for people who travel for work on a regular basis. I can't really see any scenarios where it is less appropriate. Horizn allows anyone to have access to their work desktop at anytime regardless of their physical location.
Keith Cordero | TrustRadius Reviewer

Whatfix

From our experience, Whatfix is well-suited as an on-demand self-help and onboarding tool. Depending on your goals and your application - the implementation of Whatfix requires more or less technical experience. In cases where information in your application is consistent, I highly recommend the use of Whatfix. In applications where information can be manipulated dynamically (e.g. users can customize the look and feel of the application), I would suggest to have a person or cross-functional team that knows a thing or two about JavaScript and API's. The more you are aware of your own applications technical setup and the requirements from stakeholders (e.g. customer success, customer service, product teams) the easier it is to get the full value of Whatfix.
Anonymous | TrustRadius Reviewer

Pros

Horizn

  • It is easy to log into
  • Functions exactly as if I was on my desktop computer at work
  • Haven't had a lot of problems with the connection dropping
Keith Cordero | TrustRadius Reviewer

Whatfix

  • Customer Service is unmatched by any company I have ever had the pleasure of doing business.
  • Innovative - They never stop improving and innovating on their product to make it easier for the end user.
  • Professional Services Team / GB and TEAM absolutely ROCK!
  • The entire Whatfix organization is customer focused and is always thinking of new ways to help us. They just don't allow you to purchase the product and go your own way, they continue to work with you - 2 years and still bi-weekly meetings. AWESOME
Anonymous | TrustRadius Reviewer

Cons

Horizn

  • I have had issues with logging in a timing out
  • The system can get overloaded if there are too many users logged in at the same time
  • When it does freeze, I do have problems logging back in and all my tabs and save progress is lost
Keith Cordero | TrustRadius Reviewer

Whatfix

  • Design is definitely something they can improve on. The callouts and carousels are a little bit old-school and sometimes this creates a discrepancy with your product's design language.
  • They can improve with some functionality, like full-screen carousels for the web. There are points that they cannot accommodate your design and you have to iterate on that.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Horizn

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 9.1
Based on 1 answer
[We feel like] even though Whatfix has its flaws, we are impressed by the speed of development [and] their openness about their future improvements, [but] most important their proactive customer service and customer success team. Whatfix acts more like a partner than a supplier of a 3rd party tool, and we welcome that experience.
Anonymous | TrustRadius Reviewer

Usability

Horizn

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 7.4
Based on 5 answers
While they've made a lot of improvements in the last year, there are still challenges with walkthroughs and how beacons can be created. They are aware of these limitations and are actively soliciting customer feedback to help them remedy these shortcomings.
Angela Foster | TrustRadius Reviewer

Support Rating

Horizn

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 8.8
Based on 6 answers
Support is very proactive and quick at solving/investigating any issue that might come up. They are very knowledgeable about their own tool and coding as well, and therefore, they quickly understand the goal you try to achieve - even doing custom code when necessary (or fixing your custom code). Even as COVID hit, Whatfix still managed to supply the same high standard of support.
Anonymous | TrustRadius Reviewer

Online Training

Horizn

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 7.3
Based on 1 answer
While helpful, the feedback from our employee was, that [they felt] the training was very high-level - sometimes confusing. It would be great to have some kind of sandbox environment for new users to train certain scenarios.
Anonymous | TrustRadius Reviewer

Implementation Rating

Horizn

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 7.3
Based on 1 answer
We are slowly but surely having a solid foundation to stand on with Whatfix. We're at the tip of the iceberg. The more we understand, the better the tool works. To succeed, it is very important to have the following in place:
  • Know what to measure and how to measure. Have some baseline data.
  • Know that Whatfix is only as good as your own understanding of your application. Sometimes it is the code of your application that is the issue.
  • To be efficient, have a roadmap.
  • Communicate with your stakeholders - frequently and open.
  • Be iterative
Anonymous | TrustRadius Reviewer

Alternatives Considered

Horizn

We used WorkJam in the past, but it really wasn't comparable to Horizon. WorkJam was more about bring staff together to stay informed on learning management, task management, daily communications and staffing. It was more about providing a platform where employees could connect to stay current on the latest communications from the company. It didn't have anything to do with providing access to your virtual work desktop.
Keith Cordero | TrustRadius Reviewer

Whatfix

The support from Whatfix is very good. It has better features than others. It has very few bugs. Whatfix is very user friendly. It meets all the requirements. They will quickly respond to all the queries and questions of users or your clients if they face any issues. Their content management is better than others.
Ashish Ranjan Naik | TrustRadius Reviewer

Return on Investment

Horizn

  • allows people to be connected to work at anytime and anyplace
  • don't have to wait to go back into the office to perform certain work functions
  • little to no learning curve to use
Keith Cordero | TrustRadius Reviewer

Whatfix

  • The hope is that it will make claiming expenses easier for employees which would allow them get on with their jobs and also take a number of basic queries away from the administrative team. Actual numbers are yet to be determined.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Horizn

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Whatfix

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Add comparison