What users are saying about
1 Rating
Top Rated
34 Ratings
1 Rating
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Score 9 out of 100
Top Rated
34 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • Horizn is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Horizn

90%
1 Rating
8.6

Whatfix

86%
23 Ratings

Likelihood to Renew

Horizn

N/A
0 Ratings
8.5

Whatfix

85%
2 Ratings

Usability

Horizn

N/A
0 Ratings
7.6

Whatfix

76%
6 Ratings

Support Rating

Horizn

N/A
0 Ratings
9.0

Whatfix

90%
7 Ratings

Online Training

Horizn

N/A
0 Ratings
7.3

Whatfix

73%
1 Rating

Implementation Rating

Horizn

N/A
0 Ratings
7.8

Whatfix

78%
2 Ratings

Configurability

Horizn

N/A
0 Ratings
7.3

Whatfix

73%
1 Rating

Likelihood to Recommend

Horizn

It is well suited for someone who works from home often. In this whole new work from home environment most people are facing, it is vital to have software that enables you to access your work desktop. It is also suited for people who travel for work on a regular basis. I can't really see any scenarios where it is less appropriate. Horizn allows anyone to have access to their work desktop at anytime regardless of their physical location.
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Whatfix

For the area of independent learning of topics in a system, Whatfix is best suited, as it offers many possibilities due to the different offers of the presentation. We are developing this with the support of the personnel development department and it is showing the first positive results and it is showing the first positive results in our sales units.
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Pros

Horizn

  • It is easy to log into
  • Functions exactly as if I was on my desktop computer at work
  • Haven't had a lot of problems with the connection dropping
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Whatfix

  • Whatfix is a vendor that listens to their client, understands their business challenges, and works with them to achieve their goals.
  • Feature enhancements are released every quarter, often with significant functionality improvements.
  • The support and engineering teams are outstanding - responsive, helpful and nothing is ever too much trouble. Literally, second-to-none!
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Cons

Horizn

  • I have had issues with logging in a timing out
  • The system can get overloaded if there are too many users logged in at the same time
  • When it does freeze, I do have problems logging back in and all my tabs and save progress is lost
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Whatfix

  • How no-code the experience with Whatfix is really depends on your application. As one of our applications relies on nested iframes, not everything worked out-of-the-box and we had to spend time on debugging and doing advanced customizations. Though the support team at Whatfix has been very helpful in solving these matters, it still made it difficult for us to delegate the work to coworkers with less technical experience.
  • Prone to bugs. While no platform is perfect, we unfortunately had some cases where bugs broke popups and guides for our users.
  • Look & feel customization can be restrictive and inconsistent. Depending on what kind of content you create, you have more or less options to customize the look and feel of the content. E.g. popups have a dozen of pre-configured templates and the possibility to edit the style based on HTML, CSS, and Javascript (JSX), whereas Task Lists have less options to be configured. Though I was informed that Whatfix will improve this in the near feature.
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Pricing Details

Horizn

Starting Price

$0

Editions & Modules

Horizn editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Whatfix

    Starting Price

    Editions & Modules

    Whatfix editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      All Pricing models are customized and tailor-made according to the customer's requirement. Please contact sales@whatfix.com for more details.

      Likelihood to Renew

      Horizn

      No answers on this topic

      Whatfix

      Whatfix are an absolutely stellar vendor in every way. As with all technology tools and platforms, it's important to evaluate the marketplace to see what else is on offer. It would have to be something exceptional for us to seriously consider discontinuing our relationship with Whatfix
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      Usability

      Horizn

      No answers on this topic

      Whatfix

      While they've made a lot of improvements in the last year, there are still challenges with walkthroughs and how beacons can be created. They are aware of these limitations and are actively soliciting customer feedback to help them remedy these shortcomings.
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      Support Rating

      Horizn

      No answers on this topic

      Whatfix

      Support is very proactive and quick at solving/investigating any issue that might come up. They are very knowledgeable about their own tool and coding as well, and therefore, they quickly understand the goal you try to achieve - even doing custom code when necessary (or fixing your custom code). Even as COVID hit, Whatfix still managed to supply the same high standard of support.
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      Online Training

      Horizn

      No answers on this topic

      Whatfix

      While helpful, the feedback from our employee was, that [they felt] the training was very high-level - sometimes confusing. It would be great to have some kind of sandbox environment for new users to train certain scenarios.
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      Implementation Rating

      Horizn

      No answers on this topic

      Whatfix

      Although Whatfix make the process relatively straightforward (they will provide Group Policy Scripts to install a Google Chrome extension specific to your organisation) its important to ensure your network deployment teams (if you have more than one) understand their role and what they need to do to test deployment once they undertaken the work.
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      Alternatives Considered

      Horizn

      We used WorkJam in the past, but it really wasn't comparable to Horizon. WorkJam was more about bring staff together to stay informed on learning management, task management, daily communications and staffing. It was more about providing a platform where employees could connect to stay current on the latest communications from the company. It didn't have anything to do with providing access to your virtual work desktop.
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      Whatfix

      There is no comparison - Whatfix is the clear winner with us from the very beginning. As Whatfix continues to grow and innovate their product, engage with it's customers on a level beyond any I have every seen. They work as Partners with us, their teams from bottom to top are incredible - Customer Service, Collaboration Teams, Innovation, Sales, Success Mangers and everyone I missed are incredible. One team in particular I want to call out for there outstanding service, care and innovation to help us launch one of our systems is the Professional Services Team. Ganish, Joel, and everyone else who has been on our calls and worked behind the scenes to hit our incredible tight deadline in August - KUDOs for a job well done, You ROCK, THANK YOU words cannot describe how great you guys have been with us on this project, but on all of them. Whatfix's team definitely understands, the customer is first, they align with our values and we will continue to grow with them
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      Return on Investment

      Horizn

      • allows people to be connected to work at anytime and anyplace
      • don't have to wait to go back into the office to perform certain work functions
      • little to no learning curve to use
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      Whatfix

      • The hope is that it will make claiming expenses easier for employees which would allow them get on with their jobs and also take a number of basic queries away from the administrative team. Actual numbers are yet to be determined.
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      Screenshots

      Add comparison