Whatfix - What's under the hood? Amazing Software, Extraordinary Customer Service, and Creative and Innovative Employees
November 06, 2020

Whatfix - What's under the hood? Amazing Software, Extraordinary Customer Service, and Creative and Innovative Employees

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Whatfix

Whatfix is being used on 8 different systems currently with an additional 4 to 5 going live within the next year. We are primary using it to align just in time assistance to our employees for new or updated system implementations.
  • Customer Service is unmatched by any company I have ever had the pleasure of doing business.
  • Innovative - They never stop improving and innovating on their product to make it easier for the end user.
  • Professional Services Team / GB and TEAM absolutely ROCK!
  • The entire Whatfix organization is customer focused and is always thinking of new ways to help us. They just don't allow you to purchase the product and go your own way, they continue to work with you - 2 years and still bi-weekly meetings. AWESOME
  • When I first started working with Whatfix, no coding, well that was right but some of their information was written somewhat in code language. That has been evolving and they have an incredible team who has been working on making it read - in plain English as I call it.....Thank you!
  • With 8 Systems the ROI is substantial, for every call saved, hundreds of dollars are saved.
  • Providing just in time assistance with task and eliminating the search of 15 to 20 minutes to discover how to do something not only saves time, but dollars.
  • Productivity increases, learning is adaptive and both are wins in ROI.
  • Whatfix has paid for itself - over and over again.
There is no comparison - Whatfix is the clear winner with us from the very beginning. As Whatfix continues to grow and innovate their product, engage with it's customers on a level beyond any I have every seen. They work as Partners with us, their teams from bottom to top are incredible - Customer Service, Collaboration Teams, Innovation, Sales, Success Mangers and everyone I missed are incredible. One team in particular I want to call out for there outstanding service, care and innovation to help us launch one of our systems is the Professional Services Team. Ganish, Joel, and everyone else who has been on our calls and worked behind the scenes to hit our incredible tight deadline in August - KUDOs for a job well done, You ROCK, THANK YOU words cannot describe how great you guys have been with us on this project, but on all of them. Whatfix's team definitely understands, the customer is first, they align with our values and we will continue to grow with them.

Do you think Whatfix delivers good value for the price?

Yes

Are you happy with Whatfix's feature set?

Yes

Did Whatfix live up to sales and marketing promises?

Yes

Did implementation of Whatfix go as expected?

Yes

Would you buy Whatfix again?

Yes

You definitely have to understand the Whatfix software and how it works, as well as the software you are going to use it on. Defining Whatfix as the core training and adding additional information such as FAQs, images, etc, it becomes a powerful tool. My main concern with scenarios is confusing people with too many options, so we stick to one way to drive the task. Once the person is comfortable with that way, they will find the other ways and then determine what works best for them.

Whatfix Support

The Support Teams, Customer Service Managers, Professional Services Team always get back to you with additional questions or a timeline. You may wait for the fix, but you definitely know what is going on during the wait.

Using Whatfix

When you select the right tool for the right system you will definitely have success.