HotDocs by CARET vs. Hyland Content Composer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HotDocs by CARET
Score 8.5 out of 10
N/A
HotDocs is a document automation and assembly software product, acquired and now supported by AbacusNext since 2017.
$25
per user/per month
Content Composer
Score 9.5 out of 10
N/A
Content Composer is Hyland’s flagship CCM solution. Content Composer helps organizations increase engagement with external parties by enabling automated, rule-based correspondence for a variety of communication needs ranging from simple to complex, including larger batch processing.N/A
Pricing
HotDocs by CARETHyland Content Composer
Editions & Modules
Basic
$25
per user/per month
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
HotDocs by CARETContent Composer
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HotDocs by CARETHyland Content Composer
Top Pros
Top Cons
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HotDocs by CARETHyland Content Composer
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All AlternativesView all alternativesView all alternatives
User Ratings
HotDocs by CARETHyland Content Composer
Likelihood to Recommend
7.4
(9 ratings)
9.5
(2 ratings)
Usability
5.0
(1 ratings)
-
(0 ratings)
Support Rating
8.5
(2 ratings)
-
(0 ratings)
Implementation Rating
4.0
(1 ratings)
-
(0 ratings)
User Testimonials
HotDocs by CARETHyland Content Composer
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
It is well suited in the organisations which deals with lots of paper work like legal, teaching, research, etc as they need similar kind of documents again and again. In a typical office set up it is of great use by human resource, marketing and legal department. Hot docs is not suitable if you have a proprietary or solo business as it do not caters to them.
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Hyland Software
Those companies and individuals who have to manage so many documents can use this product. This product will help the users to easily create, modify and share the documents with anyone, and the user interface is very simple and easy navigation available that can be easily understood by not technical staff also
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Pros
CARET (Abacus Data Systems, Inc. )
  • Personalized training. We were able to get an expert on a video call who walked us through solutions to each of our unique problems (i.e. all fifty states have different notary blocks, how can we auto-populate it when the state of the deal is selected?).
  • Team access. Multiple people can work with the templates at once, thus allowing the members of our team who deal with financials to work on their documents while others focus on the organizational and legal documents.
  • Once you have successfully drafted your templates, it runs incredibly smooth (barring any minor hiccups that happen with software updates) and efficiently.
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Hyland Software
  • Mass communication and Customization.
  • Creating customized content at large scale.
  • Time saving.
  • Allow to create rule based automated correspondence.
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Cons
CARET (Abacus Data Systems, Inc. )
  • Most HotDocs templates demand high-level code. This includes complicated Word codes
  • Using HotDocs is incredibly user-friendly. Creating and maintaining templates is a programming task
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Hyland Software
  • Complicated integration process.
  • Higher response time.
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Usability
CARET (Abacus Data Systems, Inc. )
Could be more intuitive - could even "suggest" fill-ins with the option to take or not take the suggestion.
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Hyland Software
No answers on this topic
Support Rating
CARET (Abacus Data Systems, Inc. )
I haven't had to contact HotDocs very often for support. I suppose I rated them mid-level simply because I would like to see more online training options or white papers to view to assist with learning. I want to understand how to do something versus having it done for me.
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Hyland Software
No answers on this topic
Implementation Rating
CARET (Abacus Data Systems, Inc. )
If you use WordPerfect X9 - choose"no word-processing software."
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Hyland Software
No answers on this topic
Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I haven't evaluated other products. We are so used to HotDocs that it would be difficult for us to switch to something else. We continue to use HotDocs because switching cost is high once you have already started. Be careful before beginning to use this program, as it is hard to breakaway.
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Hyland Software
No answers on this topic
Return on Investment
CARET (Abacus Data Systems, Inc. )
  • Time savings by employees when generating documents mean better ROI efficiency for labor.
  • Faster, more accurate turnaround for documents needing to be generated from templates.
  • Large capital expenditure depending on the number of users and developers.
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Hyland Software
  • Save money and time that was spent previously creating documents by hand.
  • Increase engagement rate and revenue of my company.
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ScreenShots

Content Composer Screenshots

Screenshot of Content Composer supports multiple file types and allows users to preview communication in the web client.