Hubble vs. Lexer

I like the real time aspect of the Hubble reporting. I can have checks run and then immediately go into Hubble and run a check backup report, import it to Excel and send off to people who need it right away. It's great to be able to have updated records at the touch of button.

Incentivized

For any direct to consumer business that cares about their customer, and the message that they serve to those customers, then this is the tool for you. It is easy to "test and chase" into strategies by simultaneously creating multiple campaigns. Lexer's tool measures the performance of each for the continuous improvement of direct marketing decisions. It is also perfect if you're looking to turn responsive customer service strategies into proactive customer experiences. Their engage desktop tool significantly improves productivity, meaning some of your least productive staff can become high performers within the business and establish a platform against which they can grow.

Incentivized

• Ease of use - very straightforward, can start using the product on day 1.
• Power - very fast and accurate data retriever.
• Great customer service.

• Easy for all levels of employees to use.
• Fast implementation with immediate learnings.

Incentivized

• When you drill down to a linked report, it doesn't run automatically unless you set the users settings to automatically run all reports when opened.
• Named user licensing.

• We are incredibly happy with the tool as is.

Incentivized

We have been using Hubble for almost 10 years and it has not let us down.

Instant responses are available over the phone, Slack, or Email. We are also able to have meaningful top-to-top conversations where their President of North America will talk to ours as frequently as is needed. They are true partners who genuinely care about us as a client.

Incentivized

I haven't used any other tools like Hubble.

Incentivized

We decided not to pursue alternates to Lexer based on: 1. Value proposition. Lexer had the greatest value. 2. Our belief in other products' internal team and ongoing support capabilities. Other companies didn't feel as believable. 3. User interface. Lexer has done an incredible job making their tool extremely simple to use.

Incentivized

• Hubble helps us achieve our goals as a department and as a whole business.

• We're able to create strategies around lapsed customers and return this consumer subset to revenue.
• We're able to more easily identify consumer purchasing habits to create customer journeys.

Incentivized