What users are saying about
Likelihood to Recommend
It's well suited for simple aggregate tracking of day to day, time for reps. It is not suitable if you want anything better than a 30K foot view. It's very high level but doesn't help you optimize.
- Don't provide ANY way to optimize staffing
- We spent a LOT of time with them working on seeing queue availability for each rep. They tried but weren't completely sure what their product could or could not do. The effort was there, but if they had known their product better it would have been a quick 'no'.
We selected Humanity because we were in complete disarray. They were good at getting us organized, but if you're more organized you won't get a lot of value from Humanity.
Return on Investment
- None really. We will likely get rid of Humanity in the next year. Everything Humanity does Pipkins can do at a more granular level.
Premium Consulting/Integration Services
Entry-level set up fee?