Tracking, Monitoring & Scheduling is so Simple now!
March 11, 2022

Tracking, Monitoring & Scheduling is so Simple now!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Humanity (formerly ShiftPlanning)

We are a Contact centers solutions provider, The main purpose to acquire the Humanity was to manage and maintain of schedule for our contact center agents. Humanity is used to monitor and evaluate the working hours of our employees as well as provide us with the functionality of real-time 11th-hour/Last-Minute schedule changes and notify our staff via app and Email.
  • Provide us with last-minutes schedule changes with notification to staff
  • Scheduling of team
  • Conflict-free schedules based on employee availability,
  • There should be an intimation if someone miss to clock In
  • Customization should be enhanced
  • Scheduling and enabling user to make changes on real time
  • Reduce overtime and overstaffing by taking the guesswork out of managing labor costs
  • A smarter scheduling system means fewer overhead costs associated with building your schedule
  • Improved productivity
  • Increased customer satisfaction by smarter scheduling
  • Having insights of our staff time is crucial
Maybe pricing was the issue, I was not involved in purchasing decision.

Do you think Humanity delivers good value for the price?


Are you happy with Humanity's feature set?


Did Humanity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Humanity go as expected?


Would you buy Humanity again?


It is a user-friendly tool that enables us to make real-time changes and specifically when we are in need of tracking and monitoring of our staff schedule Humanity does it well and provides us with working hours track.