TrustRadius
Humanity. Who needs it?
https://www.trustradius.com/workforce-management-wfmHumanityUnspecified6.87101
Luke Ferrel profile photo
February 02, 2018

Humanity. Who needs it?

Score 3 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Humanity

We use Humanity to track our in office hours as well as project time and paid time off.
  • It's easy to enter data
  • Good at aggregating all up data
  • Don't provide ANY way to optimize staffing
  • We spent a LOT of time with them working on seeing queue availability for each rep. They tried but weren't completely sure what their product could or could not do. The effort was there, but if they had known their product better it would have been a quick 'no'.
  • None really. We will likely get rid of Humanity in the next year. Everything Humanity does Pipkins can do at a more granular level.
We selected Humanity because we were in complete disarray. They were good at getting us organized, but if you're more organized you won't get a lot of value from Humanity.
It's well suited for simple aggregate tracking of day to day, time for reps. It is not suitable if you want anything better than a 30K foot view. It's very high level but doesn't help you optimize.