HyperOffice Enterprise Collaboration Suite vs. SAP Jam

It is well suited for the medium to large companies, where you are managing a large amount of data and files. Least suited for the small companies or startups.

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)

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• Simple interface which makes it easy to operate.
• Great Features to facilitate the needs.

• Easy to setup.
• Template-based group creation.
• Permissions are either inherited or set at the group-level by group owners.

• Takes time to learn the functionalities.
• A bit pricey for small companies.
• Extra help required to learn.

• Multiple selection limitations
• Error proofing in wrong command
• Multiple time confirmation
• Multiple time checkbox

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We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.

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It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around

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I've heard good things about the customer support team of HyperOffice but never had any experience myself.

We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.

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Independently Invited by TrustRadius

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The platform is easy-to-use and helpful in managing projects. Additionally, email-based communication and updates are great.

We utilize many products in the SAP universe of solutions. Not only was JAM feature-rich and matched our company needs, but the tight integration with our other SAP product lines makes admin as well as usability seamless. While other competitors to JAM offer more features that rely on real-time, most of our use cases were asynchronous.

• Definitely. Got more features than expected for the price plan. Props to the team for that.

• Automation in process
• Ease of communication
• Lack of change notification
• Lack of multiple selection search

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info