IBM Case Manager vs. Informatica Data Archive (legacy)

It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.

Incentivized

To manage users, go to the admin dashboard, here is a section for users. In this users section here you can see which users are configured and you have the ability to suspend a user. If you want to edit or add users, you need to go to the Organization section, then click on another user section there, which then gives you the ability to edit or add users.

Incentivized

• IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
• IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
• IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.

Incentivized

• Works well with curated data
• Allows you to monitor data movements within an organisation
• Advisable to use ILM if already using Informatica PowerCenter

Incentivized

• Integration with IBM BPM.
• Integration with Cloud

Incentivized

• As we are still piloting the product at our company at this time the feedback is highly limited.

Incentivized

IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.

Incentivized

[The] customer support is quite good. Cost also has another point to add, along with process integration and ease of using new tool.

Incentivized

• We have been seeing organizations who implemented ICM had faster processing of their transactions.
• We have been seeing organizations who implemented ICM found improved customer service

Incentivized

• it is also fully integrated with all other AWS services
• manages the entire life cycle of the Certificates by itself, so it will reduce your work by a really big amount
• it can also be easily integrated with ELB and front-end cloud services.

Incentivized