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IBM Case Manager vs. OpenText AppWorks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Case Manager
Score 10.0 out of 10
N/A
IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.N/A
OpenText AppWorks
Score 6.4 out of 10
N/A
The OpenText AppWorks Platform supports business process management, case management, master data management, and business rules management capabilities with the ability to quickly build and rapidly deploy business applications to the cloud with a low-code development approach.N/A
Pricing
IBM Case ManagerOpenText AppWorks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM Case ManagerOpenText AppWorks
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IBM Case ManagerOpenText AppWorks
Top Pros
Top Cons
Best Alternatives
IBM Case ManagerOpenText AppWorks
Small Businesses
Kissflow
Kissflow
Score 6.4 out of 10
Creatio
Creatio
Score 9.1 out of 10
Medium-sized Companies
Appian
Appian
Score 8.8 out of 10
Quixy
Quixy
Score 9.8 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IBM Case ManagerOpenText AppWorks
Likelihood to Recommend
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
IBM Case ManagerOpenText AppWorks
Likelihood to Recommend
IBM
It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
Verified User
Anonymous
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OpenText
Especially for telecom sector, AppWorks handling huge data and transform it easily and very quickly to send it to target systems with in seconds. At a time communicate more than one systems.
Verified User
Anonymous
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Pros
IBM
  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
Verified User
Anonymous
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OpenText
  • Entity model
  • BPM
  • User interface GUI
  • Integrations
Verified User
Anonymous
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Cons
IBM
  • Integration with IBM BPM.
  • Integration with Cloud
Verified User
Anonymous
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OpenText
  • Few Controls which needs improve from user interface
  • Custom controls
  • Data transformation
Verified User
Anonymous
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Alternatives Considered
IBM
IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
Verified User
Anonymous
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OpenText
AppWorks platform is very user friendly which will help us to develop the components quickly and deploy it easily. Flows can be developed quickly compared to others platform where business users can view the flow easily.
Verified User
Anonymous
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Return on Investment
IBM
  • We have been seeing organizations who implemented ICM had faster processing of their transactions.
  • We have been seeing organizations who implemented ICM found improved customer service
Verified User
Anonymous
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OpenText
  • Integration management
  • Rapid development
  • SOA
Verified User
Anonymous
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ScreenShots