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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Instana

    Score7.8 out of 10
    N/AInstana, an IBM company since the December 2020 acquisition, provides APM services for SOA, microservices, containerized applications and Kubernetes, and cloud native applications, as well as discovery and monitoring for IT assets.

    $75

    per month per Managed Virtual Server (MVS)

    Panda Systems Management

    Score7.2 out of 10
    N/APanda Security now offers system monitoring, client-less device management, patch management, and other capabilities via Panda Systems Management.N/A
    Pricing
    IBM InstanaPanda Systems Management
    Editions & Modules
    Essentials
    $20
    per month per Managed Virtual Server (MVS)
    Standard
    $75
    per month per Managed Virtual Server (MVS)
    Self-Hosted
    $93.80
    per month per Managed Virtual Server (MVS)
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM InstanaPanda Systems Management
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM InstanaPanda Systems Management
    Considered Both Products
    IBM
    No answer on this topic
    WatchGuard Technologies
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    61 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    53 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    61 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    40 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    47 Answers
    No answers on this topic
    Features
    IBM InstanaPanda Systems Management
    Monitoring Tasks
    Comparison of Monitoring Tasks features of IBM Instana and Panda Systems Management
    Feature
    IBM Instana
    7.6
    3 Ratings
    9% below category average
    Panda Systems Management
    9.1
    3 Ratings
    25% above category average
    Remote monitoring9.14 Ratings10.03 Ratings
    Network device monitoring5.54 Ratings10.03 Ratings
    Multiple Server Monitoring8.94 Ratings00 Ratings
    Multi-device monitoring5.54 Ratings00 Ratings
    Automated alerts and notifications9.14 Ratings00 Ratings
    Activity Monitoring00 Ratings10.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of IBM Instana and Panda Systems Management
    Feature
    IBM Instana
    5.5
    1 Ratings
    23% below category average
    Panda Systems Management
    9.4
    3 Ratings
    33% above category average
    Software and hardware inventory6.42 Ratings00 Ratings
    Policy-based automation4.52 Ratings10.03 Ratings
    Patch Management00 Ratings10.03 Ratings
    Reporting
    Comparison of Reporting features of IBM Instana and Panda Systems Management
    Feature
    IBM Instana
    6.5
    3 Ratings
    20% below category average
    Panda Systems Management
    -
    Ratings
    Performance data reports8.34 Ratings00 Ratings
    Customizable reporting4.52 Ratings00 Ratings
    Data visualization8.83 Ratings00 Ratings
    Risk analysis4.52 Ratings00 Ratings
    Application Performance Management
    Comparison of Application Performance Management features of IBM Instana and Panda Systems Management
    Feature
    IBM Instana
    -
    Ratings
    Panda Systems Management
    9.0
    1 Ratings
    23% above category average
    Virtualization monitoring00 Ratings9.01 Ratings
    IT Asset Discovery00 Ratings9.01 Ratings
    Remote Access
    Comparison of Remote Access features of IBM Instana and Panda Systems Management
    Feature
    IBM Instana
    -
    Ratings
    Panda Systems Management
    9.4
    1 Ratings
    29% above category average
    Attended device access00 Ratings10.01 Ratings
    Unattended device access00 Ratings9.01 Ratings
    Mobile device access00 Ratings9.01 Ratings
    Virtual device access00 Ratings10.01 Ratings
    Multiple concurrent sessions00 Ratings9.01 Ratings
    Best Alternatives
    IBM InstanaPanda Systems Management
    Small Businesses
    Amazon CloudWatch
    Score7.8 out of 10
    ConnectWise RMM
    Score8.1 out of 10
    Medium-sized Companies
    LogicMonitor
    Score8.9 out of 10
    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM InstanaPanda Systems Management
    Likelihood to Recommend
    7.8
    (60 ratings)
    10.0
    (3 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.3
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    4.5
    (1 ratings)
    7.0
    (2 ratings)
    User Testimonials
    IBM InstanaPanda Systems Management
    Likelihood to Recommend
    IBM
    Well-suited for an org with a large application base, where many microservices are created and destroyed daily. IBM Instana doesn't require any manual configuration, so deploying the Instana agents takes very little time. Data capture from IBM Instana is highly granular and can detect even short spikes lasting a few seconds. Not suitable for legacy applications where there will be rarely any changes. They can use a simpler monitoring mechanism. Also, highly dense data capturing can sometimes overload the information.
    Incentivized
    Read full review
    WatchGuard Technologies
    Panda Systems Management is well suited for small to medium sized organizations looking for a tool to centralize asset management not only physical but also assist with rapid deployment of patches, applications, etc. It proves also to be very beneficial as permits (to and extent) to do troubleshooting without interfering or interrupting end users.
    Incentivized
    Read full review
    Pros
    IBM
    • Can monitor application(s) and system(s) with very large throughput of transactions by the second ( it gets everything !!!)
    • Provide strong drill down for your applications and will tell you where the points of failure of an application's is ( servers , network , Databases , etc you name it )
    • Very easy to set up and have it up and running when using the SaaS solution. There's an on premise solution which works just as well but requires more effort and preparation from an infrastructure point of view for your teams to implement.
    • Continuously improve their features and their agents auto-update and keep up. All while not interfering with your applications.
    • Let's you create your own dashboards and visualizations that can be tailored for different kind of users with the data collected.
    • Create your own events and smart alerts so you can know on the spot if something is happening or is likely to happen that needs addressing on your applications / systems
    Incentivized
    Read full review
    WatchGuard Technologies
    • Remote access. It's as good as any other on the market. It also allows for RDP connections which is a nice feature.
    • Inventory management. We get some great insight from the reports we can run.
    • Quick Jobs. If there's an app or service you use, there may be a quick job to install and update it remotely.
    Incentivized
    Read full review
    Cons
    IBM
    • It's very difficult to create custom dashboards, only a handful of scenarios can be visualized to dashboards.
    • Extracting information from Instana to further analysis into excel for example is something that can be improved. Using an API to get data is very limiting.
    • Open telemetry features which allow to send application data to Instana is not working as documented.
    Incentivized
    Read full review
    WatchGuard Technologies
    • Licensing. With the possibility of monthly splitting
    • Integration with firewalls even outside the corporate network
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    Instana has been able to fulfill our all requirement and provide out of box solution for multiple component like AWS RDS Monitoring and real time alerting setup on basis of that. it is also easy to integrate with other open-source alerting and monitoring tools which makes it easier to incorporate into our solutions
    Incentivized
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Usability
    IBM
    IBM Instana totally alters our monitoring approach since it increases the stability of the system and simplifies the process of problem solving. And since it helps to lower the degree of alert exhaustion that we experience, it is a total game changer for us.
    Incentivized
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Support Rating
    IBM
    IBM instana support team is good but when we ask them for support, they keep asking same thing again and again and mostly there is no solution
    Incentivized
    Read full review
    WatchGuard Technologies
    We rate and recommend Panda Systems Management not only because it is a very effective and very cost effective solution that pays itself for us (ROI) extremely fast, but also due to all reason described previously and possibly a few more I'm sure we missed here. I do have to says tech support for this solution sometimes leave a bit to be desired.
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    Instana is much more robust and modern compared to our previous product which was AppDynamics. We compared Dynatrace and Datadog and they were very similar in many aspects. The licensing simplicity with Instana and our existing relationship with IBM made it a much more enticing option and accelerated the adoption timeline
    Read full review
    WatchGuard Technologies
    Panda is a bit of a greatest hits between some of these other things. I feel like GoToAssist has a stronger remote support option, but Panda is more convenient. Kaseya has a ton of features, but from an ease of use standpoint, Panda seems stronger. Spiceworks has a fine inventory system but it lacks features. I added Azure as well since we are a 365 shop and Azure supplies a lot of the same visibility that Panda does. However it is a completely different animal, and it's way easier to hop into Panda and get what you need than get waaay more data than necessary from Azure/Azure AD/ATP.
    Incentivized
    Read full review
    Return on Investment
    IBM
    • Increase up time by early failure identification and performance optimization based on findings in Instana.
    • Enhance user experience by mapping user issues with backend failures
    • Automated actions help fixing known issues without human intervention
    • increase support team efficiency by root cause analysis which decrease the incident solving time
    Incentivized
    Read full review
    WatchGuard Technologies
    • It has facilitated us in the management of controls on the various clients, reducing the cost of human resources
    • Thanks to the alerts, in case of intrusion, it is possible to intervene promptly
    Incentivized
    Read full review
    ScreenShots