IBM Instana review
April 30, 2025

IBM Instana review

Mohamed Saad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Instana

as part of SRE team, we are using instana to monitor our whole digital platform that contains many technologies including but not limited to (infrastructure, OpenShift, IBM CP4I, Java Applications, CRM, Banking platfrom, Genysis, .. etc).

SRE team is mainly focus on Instana real-time monitoring, performance optimization, and root cause analysis.

Instana is used also by infrastructure and application support team in their day to day activities and depend on real time alerts for early issues identification and to troubleshoot open incidents.

Pros

  • Automatic application discovery once agent is installed
  • Trace all application calls
  • Realtime monitoring and alerts
  • End user monitoring for web and mobile apps
  • Infrastructure monitoring
  • Application log collection and monitor
  • Automatic actions based on alerts
  • Dashboarding

Cons

  • Scheduled Dashboard or report to be sent by mail
  • API Integration with SMS platform
  • Increase up time by early failure identification and performance optimization based on findings in Instana.
  • Enhance user experience by mapping user issues with backend failures
  • Automated actions help fixing known issues without human intervention
  • increase support team efficiency by root cause analysis which decrease the incident solving time
Application tracing is the most valuable capability in instana as it is capturing 100% of application calls and allow drill down to all flow calls to pinpoint to the application failure and performance bottlenecks.

Real time alerts and root cause analysis helps in failure identifications and finding the cause of this failure that allow application support team to focus on fixing the issue instead of wasting time troubleshooting.
schedule sending dashboards or reports by email, this could really help in reporting and daily health checks instead of login to the tool and check dashboards.
Automatic application discovery with one agent installation instead of manual configuration for each application and multiply agents for each technology stack.

Automatic tracing for application calls without the need to add complex configuration and application instrumentation.

Ease of use and navigation of Instana capabilities, usually onboarding new support team users to use instana within 1 or 2 hours.

Fast Implementation of the tool, as we installed a new Instana instance in DR environment within 2 days.

Do you think IBM Instana delivers good value for the price?

Yes

Are you happy with IBM Instana's feature set?

Yes

Did IBM Instana live up to sales and marketing promises?

Yes

Did implementation of IBM Instana go as expected?

Yes

Would you buy IBM Instana again?

Yes

Realtime observability and Alerting is a must for application Support and SRE team specially in complex and large environments.
Instana provides code-level tracing allowing SRE team to pinpoint performance bottlenecks. Its continuous profiling helps identify hot spots and optimize application performance.
end user monitoring including website and mobile app monitoring, provide insights into front-end performance and user behavior, helping to identify and resolve issues impacting end-users.

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