IBM Maximo Real Estate and Facilities (formerly Tririga) is an integrated workplace management system (IWMS) supporting facilities management, real estate portfolio management, space management, and environmental / energy management.
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SecureLink Enterprise Access
Score9.1 out of 10
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SecureLink is a platform for remote support in regulated industries. Enterprise software vendors use SecureLink to deliver remote support and services. Hospitals, banks, casinos and other regulated entities use SecureLink to authenticate, control and audit remote access for their vendors, business associates and other 3rd parties.
It is great for organizations who have complex data or large amounts of data. For an organization that has small amounts of data or very simple processes TRIRIGA might be too much. It can handle small data and processes but the costs of implementing and supporting might be greater than the reward that would be provided. It also has a lot of room to grow. You can utilize existing forms and business objects or you can custom build new ones to fit business needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In order to get into the back end and manage spaces, there are too many "clicks" and pop up boxes to get to the area that is needed, which causes delays and confusions.
It can be a bit slow when processing requests, pulling up maps.
Trigia holds a lot of information, which is good but it could be easier to get to at times.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
I would love to see an App. I know they are working on this as well.
I give it this rating because it has more than one way to get to most forms but it can be hard to navigate if you don't know the terms TRIRIGA uses. Also being a new developer can bring up issues with not knowing exactly where certain things are found. The documentation doesn't help too much sometimes since the TRIRIGA community is pretty small.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In the almost 7 months I have been working on my current project there has been exactly one unplanned outage. This was in the QA environment during data migration and was caused by a workflow that was circular and self referencing which caused the processing JAVA memory to spike, not resolve and then crash the server.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
TRIRIGA does a good job of this, being a server based web application it is like other web based systems so it's not as fast as a client server application or a local system but it is very consistent across locations and for different roles and employees. This does allow consistent use no matter where people are located. It also does a fair job of notifying the user when it is loading with the spinning circle or hour glass. The reports can get fairly complex but native TRIRIGA reports perform well even when they are complex. They can be a little slow if they are fetching 100's of 1000's of rows but this doesn't take more than 10 or so seconds. I have yet to write a native report that takes more than 20 seconds and that 20 second report is getting data from 4 BO's and nets over 130K rows.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The process does seem to take some time and has to go through a preset escalation process. IBM does a good job of communicating through the process, it just seems to take it's natural course.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Securelink seems to work better than LogMein for a large enterprise group. Our company has over 10,000 different connections and securelink manages them well.
TRIRIGA can be split into many servers and is easily scaled over multiple environments. TRIRIGA is also capable of being implemented on multiple operating systems and a wide range of environments with different database management systems. This makes it easy for clients to choose since they can choose vendors they have previous relationships with or are required to use for various reasons.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.
