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Review: "Securelink Priveleged Access Management - Enterprise Classy!!!"
https://www.trustradius.com/remote-desktopSecureLinkUnspecified103101
Matthew Behrens profile photo
Updated September 30, 2015

Review: "Securelink Priveleged Access Management - Enterprise Classy!!!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
SecureLink
Modules Used
Vendor Access, Internal Access

Overall Satisfaction with SecureLink

Securelink meets the needs of my organization for Privileged Access Management. I have successfully rolled this out to all external vendors, and their access to our production environment. I have found that the product is very easy and intuitive to understand how to use. I'm also in the process of rolling this out to the internal employees so we can have a bit more control around the production environment. I'm currently at about 15% for the internal roll out.
  • Intuitive. It's been so easy to use and set up. I can set up a vendor, they get the email on how to log in with a link to the site, and they can figure out what to do, for the most part.
  • I like the fact that they are still relatively small as an organization. I have strong communication channels with the support staff and they are extremely responsive to any questions I have.
  • It's a well thought of product.
  • Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
  • Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
  • I would love to see an App. I know they are working on this as well.
  • I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
  • The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
  • Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.
I've used WebEx and a few other products like that, but never as an enterprise class solution. Securelink is one of those systems that just seems to make sense when you look at it. Honestly, I stopped my research after i saw this product.
It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes.

Using SecureLink

2 - In my opinion you need two people to provide proper support. Someone that understands the setup and has the proper rights in the infrastructure to set this up with the proper knowledge of why and then someone that can follow a scripted procedure to provide some form of support administration when someone has locked or disabled an account. I believe that to set up a new Vendor or a new Application you need fairly intimate knowledge of the organization. A solid Sysadmin type person is probably best to lead the charge for new vendors/applications. Your service desk people would be fine for approving accounts and so forth.
The only thing that keeps this from being a 10 is that I'm not the sole decision maker. If I was, it would be a 10. Who knows if Oracle is going to produce an overpriced option that does not work well that I'll be forced to move to.

SecureLink Implementation

SecureLink Support

The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix.

SecureLink Reliability