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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM StreamSets

    Score7.9 out of 10
    N/AIBM® StreamSets enables users to create and manage smart streaming data pipelines through a graphical interface, facilitating data integration across hybrid and multicloud environments. IBM StreamSets can support millions of data pipelines for analytics, applications and hybrid integration.N/A

    ServiceNow IT Operations Management

    Score8.4 out of 10
    N/ABuilt on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
    Pricing
    IBM StreamSetsServiceNow IT Operations Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM StreamSetsServiceNow IT Operations Management
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM StreamSetsServiceNow IT Operations Management
    Considered Both Products
    IBM
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    100%
    Would buy again
    12 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    9 Answers
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    92%
    Happy with the feature set
    11 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    100%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    100%
    Implementation went as expected
    9 Answers
    Features
    IBM StreamSetsServiceNow IT Operations Management
    AIOps Features
    Comparison of AIOps Features features of IBM StreamSets and ServiceNow IT Operations Management
    Feature
    IBM StreamSets
    -
    Ratings
    ServiceNow IT Operations Management
    7.8
    5 Ratings
    2% above category average
    Monitoring and Alerting00 Ratings7.84 Ratings
    Performance Analytics00 Ratings7.95 Ratings
    Incident Management00 Ratings8.64 Ratings
    Service Desk Integration00 Ratings8.55 Ratings
    Root Cause Analysis00 Ratings8.15 Ratings
    Capacity Planning Tool00 Ratings6.64 Ratings
    Configuration and Change Management00 Ratings8.85 Ratings
    Automated Remediation00 Ratings7.84 Ratings
    Collaboration and Communication00 Ratings6.94 Ratings
    Threat Intelligence00 Ratings6.93 Ratings
    Best Alternatives
    IBM StreamSetsServiceNow IT Operations Management
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Apache Spark
    Score8.8 out of 10
    ScienceLogic AI Platform
    Score8.2 out of 10
    Enterprises
    Apache Spark
    Score8.8 out of 10
    ignio AIOps
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM StreamSetsServiceNow IT Operations Management
    Likelihood to Recommend
    7.3
    (9 ratings)
    8.6
    (12 ratings)
    Usability
    7.7
    (8 ratings)
    8.2
    (7 ratings)
    User Testimonials
    IBM StreamSetsServiceNow IT Operations Management
    Likelihood to Recommend
    IBM
    IBM StreamSets excels in real-time logistics data ingestion and transformation across hybrid systems. It’s less ideal for lightweight ETL tasks or static datasets where simpler tools can achieve similar results with less overhead and complexity.
    Incentivized
    Read full review
    ServiceNow
    If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.
    Incentivized
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    Pros
    IBM
    • It helps streaming huge data that we have in our Teradata database to various reporting applications that runs on cloud seamlessly.
    • We also use IBM StreamSets to power few BI dashboards that our product managers use on regular basis to showcase various data with clients.
    • I think the data quality is way better compared to Informatica tool.
    Incentivized
    Read full review
    ServiceNow
    • Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident
    • A customers 'super" user has access to all cases that are filled by them.
    • When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI.
    Incentivized
    Read full review
    Cons
    IBM
    • The error messages I feel aren t always very descriptive so troubleshooting can take longer
    • Maybe more customisation options for scheduling can be done, rest it works pretty well.
    Incentivized
    Read full review
    ServiceNow
    • A lot of flexibility in the licensing options which can get overwhelming.
    • They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
    • Pricing negotiations - although that can be pretty much every vendor.
    Read full review
    Usability
    IBM
    The StreamSets platform is very easy to use and the interface is extremely intuitive. The drag-and-drop, low-code design makes it accessible for teams with varying technical skills, allowing us to quickly connect sources, define transformations, and deploy pipelines without heavy coding. StreamSets allows us to get started quickly and not have to worry about our pipelines breaking once they're built.
    Incentivized
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    ServiceNow
    ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    First advantage is that this software is particularly new and it keeps updating according to the needs of the user. Other advantage is the it organises and produces conclusions on the basis of data without leaving any relevant information. Other softwares lack in data summarising and readability of the charts and sheets they produce.
    Incentivized
    Read full review
    ServiceNow
    ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.
    Incentivized
    Read full review
    Return on Investment
    IBM
    • time saving for automatic collection and integration of data
    • time saving thanks to live monitoring and reaction
    • time saving for standardization of data
    Incentivized
    Read full review
    ServiceNow
    • With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
    • Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
    • With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%
    Incentivized
    Read full review
    ScreenShots