IBM Watson Discovery vs. OpenText Intelligent Capture

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Watson Discovery
Score 9.1 out of 10
N/A
IBM offers Watson Discovery, a natural language processing (NLP) application with options to measure sentiment, detect entities, semantic roles, and other concepts.N/A
OpenText Intelligent Capture
Score 9.8 out of 10
N/A
OpenText Intelligent Capture, formerly OpenText Captiva, is an enterprise capture platform, providing omni-channel capabilities for collecting everything from scanned paper to chatbots. It is not just for organizing content at the front door, but automating processes across the enterprise. It can automate processes for standard documents, such as Financial Accounts Payable and Accounts Receivable, or complex documents, such as contracts or partner requests that require action based on the…N/A
Pricing
IBM Watson DiscoveryOpenText Intelligent Capture
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM Watson DiscoveryOpenText Intelligent Capture
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
IBM Watson DiscoveryOpenText Intelligent Capture
Top Pros
Top Cons
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User Ratings
IBM Watson DiscoveryOpenText Intelligent Capture
Likelihood to Recommend
9.5
(21 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
IBM Watson DiscoveryOpenText Intelligent Capture
Likelihood to Recommend
IBM
Overall, IBM Watson Discovery is an amazing technology that we use with our clients to address various business problems, but the biggest challenge has always been about ingesting, analyzing, enriching, and searching huge collections of documents and allowing our end users and SMEs to be able to search for what they need to reduce the time and efforts spent daily on a manual search through various collections of documents. We have successfully managed to reduce manual work by over 80%, and now our SMEs are being used for the skills they have to gather insights rather than do manual work.
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OpenText
Well suited for scanning, image processing, and intelligent routing into Documentum
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Pros
IBM
  • It is an excellently fast platform with documents and the answers to queries.
  • With automation learning beneficial as it saves time.
  • When searching for a document, everything stays located and easy to find.
  • Acceptance of various documents.
  • It has a quite comfortable Technical support, always available when required.
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OpenText
  • Barcode recognition
  • Intelligent decision making and routing
  • Detailed administrator view
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Cons
IBM
  • I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way.
  • The interface could use more tweaking. Being new to the program, it was kind of hard to navigate.
  • Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable.
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OpenText
  • Learning curve can be steep
  • Debugging issues takes multiple clicks
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Usability
IBM
Powerful insights with a little bit of a learning curve
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OpenText
No answers on this topic
Support Rating
IBM
Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
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OpenText
No answers on this topic
Alternatives Considered
IBM
Discovery differs from its competitors due to the better ease of implementation and the high level of natural language recognition, it is equal in integration resources such as API and workflow or process pipeline, but it loses in the price for a high volume of documents and/or research. If you own or plan to use other services from the IBM Watson family, there is no doubt that Watson discovery is your best option. Another important point is if you plan to use a cloud or on-premise service (local server or private cloud).
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OpenText
No answers on this topic
Return on Investment
IBM
  • We find its Enterprise plan expensive for a country of LATAM. For US or Europe based businesses, looks great.
  • A Big Data and massive queries based company would find the service expensive. Maybe a flat price plan would be helpful.
  • Have you thought in making a cheaper plan where you take the learning from your customer's data to enrich your AI tool?
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OpenText
  • Bulk scanning of physical records made easy
  • Reduced e-Discovery risk
  • Reporting dashboards on processing data good for visibility
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ScreenShots