IBM Watson Discovery

This platform has allowed us to have a constant analysis and tracking of all our data. It has an automation system for better internal processes. IBM Watson Discovery has the capabilities to take your business on a better path, with its various management features, to make the best decisions for your organization. Resolving customer cases is easier with this tool; all are resolved within a time limit. Document selection system according to importance.

This high-quality Artificial Intelligence Platform maintains consistency in the monitoring of all data while having an optimal automation system for internal processes, making this software ideal for any organization that remains in constant dealing with customers, that is, its ability to reduce the work done by customer service representatives is unbeatable, which makes all responses and content clearer and resolution easy and fast.

We use Watson for several things:<br><ol><li>Content Analysis</li><li>Personalization</li><li>Knowledge Management</li></ol>The scope ranges from analyzing educational content to providing personalized recommendations and improving knowledge management.

IBM Watson Discovery has helped us and our clients tap into loads of data sources, create collections with documents, enrich these documents, and allow us to search through them and get answers to questions it took us a long time to find in the past, and now it takes us only a few seconds to search and find what we are looking for. This has helped free up our staff's schedules to focus on more important issues rather than spend hours and weeks manually searching documents to find a needle in a haystack.

In the technical area, it took us about six months to train a new analyst in the systems developed by the company so that after this training period, he/she would be able to provide assistance to customers autonomously; even so, the support and monitoring of a full analyst is necessary. As doubts about features, parameterization, and even error correction are frequent, they need to resort to the support of another analyst or even escalate the level of service. As we have a library of documents and manuals on the use of the systems, as well as technical documentation, we were able to create a chatbot with Watson Assistant and integrate it with the Watson Discovery service to include in the answers sent to technicians, the documentation associated with the item it was researching, this ensured that we maintained a standard of knowledge in the company, reduced the need for support from a full or senior analyst in the assistance of the junior analyst, and disseminated all the new features and procedures of our systems in a centralized and accessible way.

We used Watson Discovery to enrich self-serve customer capability by enabling intelligent search and retrieval of relevant content based on intent recognition. Watson Discovery resulted in a much more user-friendly and efficient way for customers to access our FAQs as opposed to having to read through static content.

In Our Organization, we use IBM Watson Discovery to extract the latest and relevant business insights from web sources or web pages. We also utilize it to find relevant text or data from any documents by just passing the text. IBM Watson Discovery's Natural Language process help to reduce the organization-wide effort in getting correct and meaningful data.

IBM Watson Discovery is helping our business and clients with the housekeeping of data from our servers. We filter data as per our needs by using IBM Watson Discovery and keep data in separate departments. We need not to do these things manually now, which saves a lot of time and effort for our employees.

IBM Discovery works purely on NLP and machine learning. We have multiple BMC Helix chatbots which are integrated with IBM Watson. IBM Watson is extended with Knowledge Articles through the help of IBM Discovery through crawler, one of the great features of IBM Discovery. Because of IBM Discovery training, we have a drastic change in our statistics of ChatBot accuracy.

Assist clients to manage a large number of documents, understanding the content of corpus through NLP technology, and finding insights from them. Mainly used in customer service center data analysis, social media opinion analysis, enterprise internal document(like email) linkages analysis, etc.

IBM Watson Discovery is helpful software to provide us with an amazing automation process for the organization. It helps us to fetch a great value from pdf and HTML files, moreover, we can set up the required entities at the bot and after that, it automatically finds the data and enriches it. IBM Watson Discovery has a great option to check the useful insights of data and can integrate it with a third-party tool.

We have been using IBM Watson Discovery over the past two years. The solution we are developing uses IBM Watson Discovery for ingesting multiple documents and then querying these documents to extract the relevant content. The way we designed the solution has each paragraph representing an IBM Watson Discovery document because we wanted to return the relevant paragraph when queried and not the entire PDF.

It is helpful in providing smart automation suggestions and helping better set up our processes. I think it has some good intel and has a lot of fun. I think automation and intelligence will help companies make smarter and better decisions to better suit the consumer. I think it will help businesses make sound decisions and help consumers stay engaged in new ways. I think they have a lot of interesting ways to change businesses that are stuck in their old ways and not thinking of new ways to do things. Stuff like that would really help. I think it is all nice things.

My business segment uses it to surface client and prospect insights. It helps us efficiently know where we need to focus our attention on a daily and weekly basis.

After integrating the new IBM Watson Discovery into our Salesforce platform, employees across our entire organization have been able to utilize insights - powered by AI - to make smart, informed decisions when developing digital marketing strategies and implementing them both internally and externally for our clients. Our customer service team, specifically, uses the IBM Watson Discovery to quickly and easily resolve complicated cases for clients.