IBM® webMethods offers a hybrid, enterprise-grade integration platform as a service (iPaaS) that allows users to securely control applications, APIs, B2B and files across environments and locations.
$2,500
per month
ServiceNow AI Platform
Score8.5 out of 10
N/A
The ServiceNow AI Platform is the company's workflow automation solution, and it is the unified foundation for every ServiceNow product. It brings together AI, data, workflows, and security to execute work across IT, CRM, employee experience, risk and security, and app development.
In any scenario where a distributed enterprise IT landscape needs a unified approach to solve the challenges of enabling a common information supply chain where different stakeholders as well as citizen developers can be empowered to contribute, participate and own their own parts of the integration landscape - IBM webMethods offers a capable, architecturally sound and cost efficient way of supporting a wide range of enterprise system integration needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The webMethods platform is a fantastic tool for modernizing information systems. It's easy to use and delivers rapid results.The platform is focused on innovation and is accelerating its improvement with the acquisition by IBM.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IBM webMethods Hybrid Integration is a robust tool that can be used across the Enterprise globally with visibility of the application environment for both on-prem and the cloud. It is used for API gateways and microservices communication services and does a good job in all these areas and is the single tool that we use for connectivity in our hybrid IT environment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The webMethods platform is very stable and does not cause incidents: if it is well configured and tailored at the base. Infrastructure incidents represent 20% of incidents (full disk, memory peaks, etc.) 80% of incidents come from the implementation of the code in the platform. If a code is not optimized and a high volume is observed in production, this can cause incidents. Similarly, if all error cases or conditions are not handled in the code, this can cause errors. Finally, there can be common errors if the applications connected to the platform do not return quality data or are unavailable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The webMethods platform is designed to handle a high volume of small messages. It's a tool for continuous processing.The incidents I've seen involving application performance declines are caused by: - Code optimization issues - File size issues or fragmentation of the transmitted file - Misuse of the platform (batch processing) - Monitoring data was not purged, and the user was working with millions of data points
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In the majority of the tickets I've created, support has been very responsive and provided the right solutions or solutions.Resolving a ticket also depends on the information provided by the creator. It's important to provide the technical context and information about the environment, as well as information to help the support team reproduce the incident.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We received in-person training from the webMethods team. We received standard training from the vendor and custom training on specific security topics.The training sessions went well but remained very standard and did not adapt to the client's specific business. In-person training is more suitable for rapid skill development. It is necessary to practice for a few weeks to ensure familiarity with the tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I found clear and easy-to-follow training with realistic use cases for quick understanding and a 360° view of the features. The lesson format allows you to progress and learn by breaking down the allocated time.The technical courses are described step by step, allowing you to quickly get to grips with the products
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When implementing webMethods, it's essential to have the right support and guidance.It's important to map out the interactions, document them, prepare test cases, and implement them while making maximum use of the product's native features.Additional tools must also be planned to automate deployments, visualize logs, and monitor the platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
webMethods.io IntegrationDescriptionWe uses webMethods.io Integration to solve some of our application to applications and business to business integration needs. It is the Integration Platform as a Service solution that we use in a mix with our continued use of webMethods Integration Server and Trading Networks on-premises. For any solutions that meet the use cases that we deem an appropriate fit for running in the cloud, we build those solutions using webMethods.io Integration. More specifically, we use webMethods.io Integration to synchronize changes in one application or system, in another application or system, by shipping data mutations via integration messaging and API calls. We also use webMethods.io Integration to integrate with external organizations. Our trading partners and supply chain partners provide APIs that we consume, and vice versa, to notify each other of business process events as they occur in the respective organizations. Please provide some detailed examples of things that webMethods.io Integration (webMethods Integration Cloud) does particularly well. Easy to usePriced competitivelySupports robust and resilient integration solutions please provide some detailed examples of areas where webMethods.io Integration (webMethods Integration Cloud) has room for improvement. These could be features that are hard to use, missing functionality, or just things that you'd like to see done differently. Complex logic is hard to understand in a simple diagrammatic user interface too simplistic for solutions that are complicated or go against the gain runtime observability could be improved please describe some specific scenarios based on your experience where webMethods.io Integration (webMethods Integration Cloud) is well suited, and/or scenarios where it is less appropriate. We don't use webMethods.io Integration for scenarios where we need to integrate to on-premises legacy applications that have limited support for modern security controls such as OAuth 2.0 and transport encryption. Likewise, we don't use it for solutions that involve any of our systems that are controlled by safe-working processes. For those scenarios, of which we have many, we maintain on-premises webMethods Integration Server and Trading Networks instances to build and execute and support and monitor those solutions. This then requires us to hook our on-premises integration platform up to the webMethods.io Integration cloud, to ship messages between the two integration platforms. This all begs the question if a cloud solution cannot be used for all use cases or scenarios that the business has, then why add the complexity of using the cloud at all if you still need to maintain an on-premises solution to support the non-cloud appropriate scenarios. What positive or negative impact (i.e. Return on Investment or ROI) has webMethods.io Integration (webMethods Integration Cloud) had on your overall business objectives?webMethods.io Integration is a cost-effective approach to integration in isolationwebMethods.io Integration as a supplement to on-premises integration is pointless and redundant and just adds complexity to the environment and additional costswebMethods.io Integration is a tough sell for organizations using Microsoft Azure integration products such as Logic AppswebMethods.io Integration has a faster time to market where the use case means standard provided adapters can be used describe how webMethods.io Integration (webMethods Integration Cloud) stacks up against them and why you selected webMethods.io Integration (webMethods Integration Cloud). For any organization which is already using Software AG products on-premises, such as webMethods Integration Server and Trading Networks, or Universal Messaging, evaluating and using webMethods.io Integration is the path of least resistance. It will be incredibly easy for your webMethods team to get up to speed on how to use webMethods.io Integration, and start developing new solutions on it. However in my opinion you should only add cloud to your integration product portfolio if you believe you can move 100% of your integration needs to the cloud. Otherwise, you will need to maintain an on-premises integration solution anyway, which means you end up with a more complex IT landscape by adding cloud to supplement on-premises integration for little benefit in terms of cost, complexity, and resourcing requirements. For organizations that are not already a Software AG shop, you should evaluate webMethods.io Integration on its merits, however, it's usually the right decision to double down on your existing products and vendors if you have no big issues with the current state. This is to say that if you are a Microsoft shop then adding Azure cloud products to your portfolio is pretty much inevitable, and avoiding the complexity of multiple clouds should also be something organizations consider.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
