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IBM X-Force Incident Response and Intelligence Services (IRIS) vs. Xurrent

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM X-Force Incident Response and Intelligence Services (IRIS)

    Score9 out of 10
    N/AIBM X-Force IRIS can be deployed on-site to provide a complete cybersecurity incident response, threat intelligence, and breach remediation platform.N/A

    Xurrent

    Score9 out of 10
    Small Businesses (1-50 employees)
    Xurrent, replacing the former Zenduty is an incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value.

    $6

    per month per user

    Pricing
    IBM X-Force Incident Response and Intelligence Services (IRIS)Xurrent
    Editions & Modules
    No answers on this topic
    Starter
    $6
    per month per user
    Growth
    $16
    per month per user
    Enterprise
    $25
    per month per user
    Offerings
    Pricing Offerings
    IBM X-Force Incident Response and Intelligence Services (IRIS)Xurrent
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Features
    IBM X-Force Incident Response and Intelligence Services (IRIS)Xurrent
    Incident Response Platforms
    Comparison of Incident Response Platforms features of IBM X-Force Incident Response and Intelligence Services (IRIS) and Xurrent
    Feature
    IBM X-Force Incident Response and Intelligence Services (IRIS)
    8.5
    2 Ratings
    5% below category average
    Xurrent
    9.5
    1 Ratings
    6% above category average
    Company-wide Incident Reporting8.02 Ratings10.01 Ratings
    Integration with Other Security Systems9.02 Ratings10.01 Ratings
    Attack Chain Visualization7.01 Ratings9.01 Ratings
    Centralized Dashboard10.02 Ratings10.01 Ratings
    Machine Learning to Prevent Incidents8.02 Ratings9.01 Ratings
    Live Response for Rapid Remediation9.02 Ratings9.01 Ratings
    User Ratings
    IBM X-Force Incident Response and Intelligence Services (IRIS)Xurrent
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    IBM X-Force Incident Response and Intelligence Services (IRIS)Xurrent
    Likelihood to Recommend
    IBM
    The application monitors data networks in the organization to generate positive infrastructure for controlling workflows. It enables my team to plan and collaborate from unified data connecting system that provides positive decision-making base. It has basic networking capacity of eliminating bottlenecks that slows workflows. The customer support team provides best technical support and leads for gaining maximum benefits. The cost and licensing terms can favor any business enterprise.
    Read full review
    Xurrent
    Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.
    Incentivized
    Read full review
    Pros
    IBM
    • Immediate recognition of possible conflicting interests within a field of view.
    • Ability to assist users with Research and Development at an extraordinary rate.
    • Real-Time feedback via neural pathways to analyze data and implement independent solutions that are tailored to the specific applications on-site.
    • This entire review was written with the assistance of IRIS technology as a demonstrative of it's very real practical application. This took less than 2 minutes to write using my own hands.
    Read full review
    Xurrent
    • Real time alerts on critical events
    • Incidents management
    • Tasks delegations and personalised communications
    Incentivized
    Read full review
    Cons
    IBM
    • Suggestion 1) "RE:View" functionality.
    • Suggestion 2) "ION = EYE-ON" in Language processing.
    • Suggestion 3) Biological GUI+GPU integration.
    • Suggestion 4) Ability to "RE:Quest" IRIS Up-link/Down-link interaction. (Inter-Act w/(EYE-ON))
    Read full review
    Xurrent
    • Escalation option is limited, only straightforward top down even after re-assigning
    • Override interface is confusing
    • Lack of mobile app alerts and notifications
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    Secure work environment with this platform has enhanced effective workflow infrastructure. The cost of deployment and configuration capabilities with other security applications lead to main decision of acquiring this tool. The security control dashboards gives reliable performance reports that leads to quick decision-making when there are malware attacks. It gives lifecycle report for most work processes and threat intelligence information that enables my team to track workloads effectively.
    Read full review
    Xurrent
    Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.
    Incentivized
    Read full review
    Return on Investment
    IBM
    No answers on this topic
    Xurrent
    • Decreased incidents by 40%
    • Decrease in incident resolution and escalation time by 50%
    • Increase in CSAT score by 40%
    Incentivized
    Read full review
    ScreenShots

    Xurrent Screenshots

    Screenshot of Zenduty's incident dashboard, which provides a single pane of glass view of critical incidentsScreenshot of Zenduty's incident command center, used to co-ordinate incident response and resolve incidents with speedScreenshot of the integrated communications available to accelerate incident collaboration with Slack and Microsoft TeamsScreenshot of the custom escalation policies that help to ensure swift incident response.Screenshot of an example custom alert routing rule, to route alerts to specific teams or subject matter expertsScreenshot of custom on-call scheduling