ICR Evolution vs. Zoom Contact Center
ICR Evolution vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | N/A |
ICR Evolution | Zoom Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Pay as you go based on agents concurrently connected. Pay monthly. | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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ICR Evolution | Zoom Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ICR Evolution | Zoom Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (12 ratings) |
ICR Evolution | Zoom Contact Center | |
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Likelihood to Recommend | ICR Evolution No answers on this topic | Zoom |
Pros | ICR Evolution No answers on this topic | Zoom |
Cons | ICR Evolution No answers on this topic | Zoom |
Alternatives Considered | ICR Evolution No answers on this topic | Zoom |
Return on Investment | ICR Evolution No answers on this topic | Zoom |
ScreenShots |