idemeum vs. ManageEngine ADSelfService Plus

ADSSP works very well if you have an AD environment and want to give users a mechanism to do initial password setup and subsequent password resets. It especially shines when you have different requirements for different audiences. For example, students can use personal email or SMS as verification to set up their password, but employees need strong MFA sources to do the same thing.

• Remote password changes when not connected to a VPN or at a remote office
• MFA for certain user groups allows standard users to work normally without additional effort
• Excellent reporting
• MFA for certain services such as terminal access greatly enhances security to these servers.

Incentivized

• Assist with post-implementation reviews to ensure we configured everything correctly
• Better integration with mobile devices such as an app to change M365 passwords for our mobile-only users
• It would be great if password changes of mobile users updates the AD so these accounts don't reflect as dormant AD accounts.

Incentivized

I give the URL to the portal to an employee and most everyone is able to use it without any issues or questions. That says a lot for itself

Incentivized

Entra ID is complicated to set up and costs a lot more. We are not a Microsoft-centric shop, so finding something that worked well across platforms was a primary consideration. Entra is also changing all of the time; is that still its name? ManageEngine SelfServicePlus has proven very easy for all of our users, and we haven't had any changes that caused end-user frustration.

Incentivized

• Significantly reduced number of support calls for forgotten password, so less support services people required
• The ability to remotely change AD and M365 passwords saved a lot of time and costs of people travelling to offices to change passwords and we were able to reduce the password expiry time to be in line with best practice.

Incentivized