IFS Assyst

IFS Assyst

IFS Assyst

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
IFS Assyst	Score 10.0 out of 10	N/A	IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).	N/A

Pricing

IFS Assyst

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
IFS Assyst
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	IFS Assyst
Considered Both Products	IFS Assyst Verified User Administrator Chose IFS Assyst Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system. Helpful? Verified User Analyst Chose IFS Assyst We thought SDE was bad, we were looking for an alternative. Assyst is worse. We thought ServiceNow was too expensive. We were wrong. RightAnswers is a reaaly good tool but only for KM. Incentivized Helpful?

Features

IFS Assyst

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	IFS Assyst 8.9 1 Ratings 8% above category average
Organize and prioritize service tickets	10.01 Ratings
Expert directory	9.01 Ratings
Service restoration	9.01 Ratings
Self-service tools	9.01 Ratings
Subscription-based notifications	9.01 Ratings
ITSM collaboration and documentation	9.01 Ratings
ITSM reports and dashboards	7.01 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	IFS Assyst 9.0 1 Ratings 9% above category average
Configuration mangement	10.01 Ratings
Asset management dashboard	9.01 Ratings
Policy and contract enforcement	8.01 Ratings

Change management

Comparison of Change management features of Product A and Product B
	IFS Assyst 8.7 1 Ratings 2% above category average
Change requests repository	10.01 Ratings
Change calendar	7.01 Ratings
Service-level management	9.01 Ratings

Best Alternatives
	IFS Assyst
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	IFS Assyst
Likelihood to Recommend	9.0 (2 ratings)
Likelihood to Renew	10.0 (1 ratings)

User Testimonials
	IFS Assyst
Likelihood to Recommend	IFS I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy. Incentivized Verified User Anonymous Read full review
Pros	IFS IT Asset Management and IT Service Management in one product ITIL framework Highly customisable service catalogue and processes Mature mobility product Verified User Anonymous Read full review
Cons	IFS Service requests, incident, problem, and change management Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base. Axios help desk does is not knowledgable and does not follow up on reported incidents Training is incomplete - no real resources available except billable by the hour. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	IFS At this point, we are stuck with it. We can't afford a change at this point. Incentivized Verified User Anonymous Read full review
Alternatives Considered	IFS Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system. Verified User Anonymous Read full review
Return on Investment	IFS Replacement of 3 systems with Axios assyst Integration with other enterprise systems Verified User Anonymous Read full review
ScreenShots