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The right tool for ITIL implementation
August 18, 2016

The right tool for ITIL implementation

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Axios Assyst

Axios assyst is being used primarily as a service desk tool. Since the deployment we have also introduced change management, problem management and asset management.
  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
  • Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
  • Axios service desk does not offer much help, our internal technical people know more than their support analysts.
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Axios assyst is for organisations that want to improve and automate processes.

IFS Assyst Feature Ratings

Incident and problem management
8.9
Organize and prioritize service tickets
10
Expert directory
9
Service restoration
9
Self-service tools
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
7
ITSM asset management
9.0
Configuration mangement
10
Asset management dashboard
9
Policy and contract enforcement
8
Change management
8.7
Change requests repository
10
Change calendar
7
Service-level management
9