illumin vs. Zoho Desk
illumin vs. Zoho Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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illumin | Small Businesses (1-50 employees) | illumin is a fully cloud-based research and knowledge data management tool. It is not merely a help desk option. It collects, records, quantifies, and precis's request queries from an organisation's users and provides responses to them from researchers. The resulting requests and responses becomes a comprehensive, audited database of information that can be easily shared. The knowledge base that is built can be searched by users and researchers alike. With its analytical reporting feature and… | N/A | |
Zoho Desk | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $0 |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | Required | ||||||||||||||
Additional Details | Free demonstration available | — | ||||||||||||||
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illumin | Zoho Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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illumin | Zoho Desk | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
illumin | Zoho Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.0 (21 ratings) |
Usability | - (0 ratings) | 9.4 (12 ratings) |
Support Rating | - (0 ratings) | 8.7 (12 ratings) |
illumin | Zoho Desk | |
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Likelihood to Recommend | Softlink No answers on this topic | Zoho |
Pros | Softlink No answers on this topic | Zoho |
Cons | Softlink No answers on this topic | Zoho |
Usability | Softlink No answers on this topic | Zoho |
Support Rating | Softlink No answers on this topic | Zoho |
Alternatives Considered | Softlink No answers on this topic | Zoho |
Return on Investment | Softlink No answers on this topic | Zoho |
ScreenShots | Zoho Desk Screenshots |