Well suited in a hospital environment when it works well. Easy to use tool so that doctors and nurses can use it without a lot of training. It becomes a lot harder to use when the tool is unreliable. You can't tell when the service is not working, unless the person sending the secure text notices that someone hasn't looked at a text in a long time.
It has a very good feature of URL replace, it helps us to block or prevent spam, phishing, or malicious emails. It has some limitations like if some large or lengthy emails come it takes more time to scan and to avoid delay it forwards the mail to the recipient with a warning note on it.
Able to rely on texting being secured and HIPAA approved. This is valuable tool in our hospital environment.
Able to look at audit logs with Imprivata Cortext. This is helpful to go back and either help users in troubleshooting problems and also to help prove findings.
Easy to use tool to give to doctors and nurses for better communication.
No dictation or voice recognition. Have to type out everything.
We have had problems with the service dropping or trouble with the cloud environment that Cortext runs on going down. We rely it on it to be up all the time and you can't tell when it's down.
Support isn't the greatest. Don't get great answers to questions.
FireEye Email Security is the most effective email security solution for protecting enterprises from APT. It is not complicated to set up and you can ride a wave of continuous security effects for a long time without major changes after the initial setup. It's automated, so users don't have to care too much about it. In addition, it provides detailed analysis data, so you can utilize it for 3rd party solutions if you want.
The reason that I gave the support a 5 is that I have had both positive and negative experiences. One of the positive experiences was when a senior support engineer spend quite a few hours with me solving an issue that we were having. One of the negative ones was when we were experiencing an issue and one person from support gave one solution, and when the issue reoccurred we were told by another person that what was recommended to us the first time was incorrect. The issue was never fully solved.
We selected Imprivata Cortext instead of Tiger Text because at that time it was a new service and they gave us good pricing compared to Tiger Text. We also selected Cortext because we use Imprivata OneSign. Now that they are probably at about the same price I would give more sway to looking at Tiger Text.
It was called Barracuda Spam Filter when we evaluated and switched to FireEye ES (called FireEye ETP at the time). At the time we compared them ES was much better at security and also spam filtering. ES has continued to get even better since we first chose them. The user interface, support, sales/engineer provided service, the effectiveness of the product, and continued improvement/development have made them a great choice.
Saves time by allowing the doctor or nurse to send messages when they have time, instead of dedicating time and waiting on phone calls.
Negative impact when the service doesn't work and nurses and doctors become used to it working. All of the sudden they are spending time trying to determine if it's working or not and spending time waiting on receiving texts.
