An effective security product
October 01, 2019

An effective security product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FireEye Email Security

FireEye Email Security is used by the two organizations we manage as an email security and spam filter. We have an Exchange on-premise server for each organization. FireEye ES is set as the MX record to the front for each of these servers. The mail is scanned, filtered and then released through to Exchange for delivery. ES was purchased to replace our Barracuda Spam filter. We liked the way the Barracuda filtered spam but wanted to up our security game. We reviewed ES, liked what we heard and saw and made the switch. We have been very happy with the security aspect of ES as it seems to aggressively defend against email attacks.

Pros

  • Ease of implementation was a key factor in our decision making for an email security/spam product. FireEye ES was very easy to implement as well as to maintain.
  • Blocking effectiveness in an email security/spam product has to be the most important factor. FireEye ES does a very good job of completely blocking the vast majority of risky emails. With its sand-boxing features, it does a good job of evaluating threats. The spam blocking is effective without being overly so.
  • Being a cloud product makes ease of management a great feature. The console is easy to get to, use and understand. Whitelisting, finding emails that are impacted, and other common email flow questions are easily achieved.

Cons

  • The console is very easy to use for the most part, but some parts of it switch to other servers and it can seem a little disconnected. I would like to see this integration improved.
  • Otherwise, FireEye ES is one product I don't have hardly any complaints about. Support is great, the cost is good, usefulness/effectiveness is excellent.
  • The cost of FireEye ES is more than we were paying for our Baracuda Spam filter, but we seem to get much less spam and or false blocks so time is saved in not having to deal with those issues.
  • The primary focus was to continue spam blocking but add a much more robust security layer. The security seems to work well and with the state of phishing/malware attacks, the service is like solid gold. We have many known attacks repelled daily.
It was called Barracuda Spam Filter when we evaluated and switched to FireEye ES (called FireEye ETP at the time). At the time we compared them ES was much better at security and also spam filtering. ES has continued to get even better since we first chose them. The user interface, support, sales/engineer provided service, the effectiveness of the product, and continued improvement/development have made them a great choice.
In the years we have had this service, we haven't needed much help (which is a testament to the ease of use/reliability of the product) but when we have they have been probably the best vendor I've ever dealt with when it comes to quickly addressing support call issues. We also have a very readily available engineer that has been quick to help with more complex requests.

Do you think Trellix Email Security delivers good value for the price?

Yes

Are you happy with Trellix Email Security's feature set?

Yes

Did Trellix Email Security live up to sales and marketing promises?

Yes

Did implementation of Trellix Email Security go as expected?

Yes

Would you buy Trellix Email Security again?

Yes

FireEye as a company seems very good overall. We are evaluating other security products from them as I write this and I have to say when it comes to security itself and customer support they appear to be very good. We had another spam filtering product that seemed to work well, but a few years back when security content became a bigger issue than spam content we decided to evaluate new products and chose ES. The product seems to work very well at blocking the bad stuff and allowing good stuff and is easy to monitor and manage. The company is very responsive and helpful. The ES cloud application itself is consistently upgraded and improved. The way you implement the product is very easy. We have begun testing the O365 hybrid scenario and ES works very well in this scenario.

Trellix Email Security Feature Ratings

Secure Email Gateway
9.4
Anti-malware
9
Customizability
10
Data Loss Protection
Not Rated
Threat Detection
9
Sandboxing
9
End-to-End Encryption
Not Rated
Management Tools
10

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