Inbenta Chatbots vs. Zendesk Chat
Inbenta Chatbots vs. Zendesk Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Inbenta Chatbots | Enterprise companies (1,001+ employees) | According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers… | N/A | |
Zendesk Chat | N/A | Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014. | $11.20 per month |
Inbenta Chatbots | Zendesk Chat | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | The pricing above is price per user per month. You will get a discount when you opt for annual payment. | ||||||||||||||
More Pricing Information |
Inbenta Chatbots | Zendesk Chat | |
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Top Pros | ||
Top Cons |
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Inbenta Chatbots | Zendesk Chat | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Inbenta Chatbots | Zendesk Chat | |
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Likelihood to Recommend | 9.5 (2 ratings) | 9.0 (18 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.4 (3 ratings) |
Inbenta Chatbots | Zendesk Chat | |
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Likelihood to Recommend | Inbenta Technologies Inc. | Zendesk |
Pros | Inbenta Technologies Inc. | Zendesk |
Cons | Inbenta Technologies Inc. | Zendesk |
Likelihood to Renew | Inbenta Technologies Inc. No answers on this topic | Zendesk |
Support Rating | Inbenta Technologies Inc. No answers on this topic | Zendesk |
Alternatives Considered | Inbenta Technologies Inc. | Zendesk |
Return on Investment | Inbenta Technologies Inc. | Zendesk |
ScreenShots | Inbenta Chatbots Screenshots | Zendesk Chat Screenshots |