Name: Introduction to Inbenta Facebook Messenger Chatbot
Uploaded: 2016-05-17T14:39:04.000Z
Duration: 1 min 38 s
Description: With Inbenta, businesses can launch a Facebook Chatbot that connects directly with their existing Knowledge Base. Now, customers will be able to have a conversation with a business' Chatbot, receive an instant reply and, most importantly, acquire an answer to their question that actually makes sense.

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Flowchart

Development

Association Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Risk Management

Streaming Analytics

Workflow

Enterprise

Accounting

Accounts Receivable

Crypto Asset Management

Crypto Tax

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

AI Governance

Cloud Storage

Custom Software Development Services

Data Center Virtualization

Data Fabric

Fraud Detection

IT Service Providers

Identity Verification

Integration Platform as a Service (iPaaS)

Intranet

Load Testing

Managed File Transfer (MFT)

Managed Private Cloud

Network Performance Monitoring

SaaS Management

Software-Defined WAN

System Monitoring

Time Series Databases

User Activity Monitoring

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Contest Management

Email Marketing

Gamification

Marketing Automation

Personalization Engines

Press Release Management

Product Sampling

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Product Configuration

Sales

Architecture

Construction Workforce Management

Inventory Management

Last Mile Delivery

Loan Servicing

Moving Software

Oil and Gas

Physical Therapy

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Khoros Service

Khoros (Formerly Spredfast + Lithium)

Sprinklr Service

Sprinklr

Fin by Intercom

Intercom

ServiceNow Now Platform

ServiceNow

NiCE CXone Mpower

NICE Systems

WalkMe

UserIQ

Genesys Multicloud CX (discontinued)

Discontinued Products

SAP Conversational AI (discontinued)

ZoomInfo Chat

ZoomInfo

AWS Chatbot

Amazon AWS

ManyChat

Tidio

ChatBot

LiveChat

360 SMS App

360 Degree Cloud Technologies

AI Messenger Chatbot

AI Shift

Landbot

Landbot.io

Oracle Service

Zendesk Suite

Meta Business Suite

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

Growth

Freshdesk Omni

Inbenta Chatbots

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Likelihood to Recommend

Intelligent Chatbots for Skype that understand customers

Chatbots that can execute transactions for customers

Inbenta is a leader in online customer support success and experience. Using Natural Language Processing and Artificial Intelligence, the company specializes in online self-service, conversational chatbots and e-commerce search. According to the vendor, their platform understands the meaning of customer questions, providing the correct answer more than 80% of the time across 25 different languages. Machine Learning algorithms couple with user click interactions to continuously improve search result accuracy, resulting in a better customer experience for an organization's users and lower support costs for their business.The vendor says unlike "build" type solutions, Inbenta's search solution scrapes existing knowledge bases, FAQs, and help content to easily deploy within weeks. Additionally, the vendor offers seamless integrations with Zendesk, Salesforce, Facebook Messenger, Skype and many more.

Inbenta Technologies Inc.

Ebook: The Ultimate Guide to Chatbots for Business

With Inbenta, businesses can launch chatbots that not only connect directly with their existing Knowledge Base to produce highly relevant answers to user questions, but also carries out transactions quickly and seamlessly. Routine tasks like resetting passwords, checking an account balance or browsing a menu can be done all in one chat box.

Introduction to Chatbots for Enterprise

https://www.inbenta.com
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With Inbenta, businesses can launch chatbots that not only connect directly with their existing Knowledge Base to produce highly relevant answers to user questions, but also carries out transactions quickly and seamlessly. Routine tasks like resetting passwords, checking an account balance or browsing a menu can be done all in one chat box.

With Inbenta, businesses can launch a Facebook Chatbot that connects directly with their existing Knowledge Base. Now, customers will be able to have a conversation with a business' Chatbot, receive an instant reply and, most importantly, acquire an answer to their question that actually makes sense.

Introduction to Inbenta Facebook Messenger Chatbot

https://www.inbenta.com
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With Inbenta, businesses can launch a Facebook Chatbot that connects directly with their existing Knowledge Base. Now, customers will be able to have a conversation with a business' Chatbot, receive an instant reply and, most importantly, acquire an answer to their question that actually makes sense.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

QuickBooks Online

Hootsuite

Yardi Voyager

Google Workspace

Microsoft 365 Business Premium

Google Ad Manager

WhatsApp Business

360dialog

Owner

Inbenta Chatbots 2022-05-05 16:36:17

Inbenta Chatbots 2022-05-06 20:54:52

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Becomes easier

Needs to work

Tech support

Not willing

Training is required

Simple to use

Set up

Support tickets

Allows integration

Customer experience

Customer service

Knowledge base

Knowledge base articles

Home

Chatbot Platforms

We are pursuing the Alexa integration and most likely once implemented we will switch our Facebook and WhatsApp chatbots which we are currently running on Marketing Master IO. We have been able to resolve the voice integration to our customer's inquiries, which is amazing. Also, having the native ability to deal with the front and back end in Spanish has been a major game-changer since most of our developers and collaborators only speak Spanish (we only serve the Hispanic market).

Integrate the voice into the customer experience.
A real, relatable and up to par spanish translation.
An amazing customer service structure.

I have not come across an issue that tech support is not willing/able to fix or teach a way around it.

The native in spanish language experience.
The full documentation available.
The speed of support.

We have been able to expedite the process of interaction and capturing details for orders using the chatbots.

Inbenta Chatbots

Overview

What is Inbenta Chatbots?