Useful AI Chatbot for Better Customer Experience
I really like the backend analytics and how customizable the reports are. This assists us in identifying content gaps. We're …
Inbenta Chatbots
Inbenta Chatbots
Inbenta Chatbots
Overview
What is Inbenta Chatbots?
According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and...
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What is Inbenta Chatbots?
According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately.…
Entry-level set up fee?
- Setup fee required
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Inbenta Chatbots?
According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers to work for months to make matching tags or write answers to questions.
For Zendesk, Salesforce Desk, Service Cloud or other help desk platform users, Inbenta can integrate seamlessly, which aims to make launching a chatbot easier.
The vendor says that users can see the following benefits with Inbenta chatbots:
- Immediate, 24/7 support for customers
- Reduction in customer effort and support costs
- Improved customer satisfaction
Inbenta Chatbots Features
- Supported: Real-time: Semantic search technology instantly accesses information via the company's Knowledge Base (FAQs) to find the most relevant answers
- Supported: Easy setup: Businesses can up and running with their own branded chatbot in a matter of weeks
- Supported: Hybrid: Customers can decide to use self-service virtual assistant support or on-demand live chat when they are not satisfied with the answer provided
- Supported: Global Support: Can be used with over 25 languages
- Supported: Instant Analytics: With the Backstage dashboard, customers can see their Self-Service rates and gap analysis in real-time
Inbenta Chatbots Screenshots
Inbenta Chatbots Videos
With Inbenta, businesses can launch chatbots that not only connect directly with their existing Knowledge Base to produce highly relevant answers to user questions, but also carries out transactions quickly and seamlessly. Routine tasks like resetting passwords, checking an ac...
 Show More With Inbenta, businesses can launch a Facebook Chatbot that connects directly with their existing Knowledge Base. Now, customers will be able to have a conversation with a business' Chatbot, receive an instant reply and, most importantly, acquire an answer to their question that actually makes sense.
Inbenta Chatbots Integrations
- Zendesk Support Suite
- Meta for Business
- Skype for Business (formerly Lync)
- Salesforce Desk.com
- Service Cloud
Inbenta Chatbots Competitors
- Oracle Service
- Artificial Solutions
- IBM Watson
- NextIT
- Nanorep
Inbenta Chatbots Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Denmark, Netherlands, Finnland, Sweden, Norway, England, France, Germany, Spain, Italy, France, China, Japan, Turkey, Romania, Russia |
| Supported Languages | Danish, Dutch, Finnish, Norwegian and Swedish, English, Euskera, Catalan, Chinese, French, Galician, German, Italian, Japanese, Korean, Portuguese, Spanish, Turkish, Romanian, and Russian |
Inbenta Chatbots Downloadables
Inbenta Chatbots Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 50% |
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May 10, 2022
Useful AI Chatbot for Better Customer Experience
I really like the backend analytics and how customizable the reports are. This assists us in identifying content gaps. We're attempting to create profitable business growth while providing a terrific client experience! Inbenta hosted search is being used to link to a variety of assets, including our website and online communities. For example, we can find community discussion results from our website content in-line in the search results. We're also querying online community chats utilizing the service as a semantic-analytic tool.
- We intended to enhance the consumption of our knowledge base articles by our clients while reducing unwanted communication.
- We were getting hundreds of support tickets each week from people who were looking for answers in our knowledgebase.
- Really, not much. Training is required for any tool, and Inbenta's tools are rather simple to use!
- Support your contacts to build management and user experiences that enhance customer service efficiency and customer satisfaction.
- I was looking for a software company that would offer a chatbot to answer your most common questions. We wanted to save a customer service representative who spends a lot of time answering the same everyday questions many times a day. Inbenta has solved this problem with AI chatbots and messengers.
- Chatbots handle common questions in a question-and-answer-based system in response to customer input, and also provide a more "human" dialog-answer system. It's very useful that customers aren't just "stuck" in interacting with bots.
We are pursuing the Alexa integration and most likely once implemented we will switch our Facebook and WhatsApp chatbots which we are currently running on Marketing Master IO. We have been able to resolve the voice integration to our customer's inquiries, which is amazing. Also, having the native ability to deal with the front and back end in Spanish has been a major game-changer since most of our developers and collaborators only speak Spanish (we only serve the Hispanic market).
- Integrate the voice into the customer experience.
- A real, relatable and up to par spanish translation.
- An amazing customer service structure.
- I have not come across an issue that tech support is not willing/able to fix or teach a way around it.
- The native in spanish language experience.
- The full documentation available.
- The speed of support.
- We have been able to expedite the process of interaction and capturing details for orders using the chatbots.
The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge.