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Inbenta Chatbots

Inbenta Chatbots

Overview

What is Inbenta Chatbots?

According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and…

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Learn from top reviewers

Useful AI Chatbot for Better Customer Experience

Rating: 10 out of 10
May 10, 2022
IncentivizedVetted ReviewVerified User
I really like the backend analytics and how customizable the reports are. This assists us in identifying content gaps. We're attempting to create profitable business growth wh...
Continue reading
Verified user
Employee
Inbenta Chatbots1 year of experience

Constant development and looking for new technology! Inbenta is the place to go!

Rating: 9 out of 10
May 6, 2022
Vetted Review
We are pursuing the Alexa integration and most likely once implemented we will switch our Facebook and WhatsApp chatbots which we are currently running on Marketing Master IO....
Continue reading
David Duque Seiler
General Manager - Corporate
Owner
Creaciones Galilea
Inbenta Chatbots1 year of experience
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Pricing

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Inbenta Chatbots

Inbenta Chatbots

N/A
Unavailable

What is Inbenta Chatbots?

According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately.…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Inbenta Chatbots?

According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers to work for months to make matching tags or write answers to questions.

For Zendesk, Salesforce Desk, Service Cloud or other help desk platform users, Inbenta can integrate seamlessly, which aims to make launching a chatbot easier.

The vendor says that users can see the following benefits with Inbenta chatbots:

  • Immediate, 24/7 support for customers
  • Reduction in customer effort and support costs
  • Improved customer satisfaction

Inbenta Chatbots Features

  • Supported: Real-time: Semantic search technology instantly accesses information via the company's Knowledge Base (FAQs) to find the most relevant answers
  • Supported: Easy setup: Businesses can up and running with their own branded chatbot in a matter of weeks
  • Supported: Hybrid: Customers can decide to use self-service virtual assistant support or on-demand live chat when they are not satisfied with the answer provided
  • Supported: Global Support: Can be used with over 25 languages
  • Supported: Instant Analytics: With the Backstage dashboard, customers can see their Self-Service rates and gap analysis in real-time

Inbenta Chatbots Screenshots

Screenshot of Intelligent Chatbots for Skype that understand customersScreenshot of Chatbots that can execute transactions for customersScreenshot of Real-time self-service analytics

Inbenta Chatbots Videos

With Inbenta, businesses can launch chatbots that not only connect directly with their existing Knowledge Base to produce highly relevant answers to user questions, but also carries out transactions quickly and seamlessly. Routine tasks like resetting passwords, checking an ac...
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With Inbenta, businesses can launch a Facebook Chatbot that connects directly with their existing Knowledge Base. Now, customers will be able to have a conversation with a business' Chatbot, receive an instant reply and, most importantly, acquire an answer to their question that actually makes sense.

Inbenta Chatbots Integrations

Inbenta Chatbots Competitors

Inbenta Chatbots Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesDenmark, Netherlands, Finnland, Sweden, Norway, England, France, Germany, Spain, Italy, France, China, Japan, Turkey, Romania, Russia
Supported LanguagesDanish, Dutch, Finnish, Norwegian and Swedish, English, Euskera, Catalan, Chinese, French, Galician, German, Italian, Japanese, Korean, Portuguese, Spanish, Turkish, Romanian, and Russian

Inbenta Chatbots Downloadables

Inbenta Chatbots Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(3)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why

Useful AI Chatbot for Better Customer Experience

Rating: 10 out of 10
Incentivized
May 10, 2022
Verified User
Vetted Review
Verified User
Inbenta Chatbots
1 year of experience
Use Cases and Deployment Scope
I really like the backend analytics and how customizable the reports are. This assists us in identifying content gaps. We're attempting to create profitable business growth while providing a terrific client experience! Inbenta hosted search is being used to link to a variety of assets, including our website and online communities. For example, we can find community discussion results from our website content in-line in the search results. We're also querying online community chats utilizing the service as a semantic-analytic tool.
Pros and Cons
  • We intended to enhance the consumption of our knowledge base articles by our clients while reducing unwanted communication.
  • We were getting hundreds of support tickets each week from people who were looking for answers in our knowledgebase.
Likelihood to Recommend
I love tools that reduce the number of tickets submitted. That's because it encourages customers to really think about whether they can find their answer. I also like how to test how an article is published before it is published in the behind-the-scenes test area. I like how easy it was to migrate old articles from Zendesk, create new articles, put them on a website.
Most Important Features
  • Support your contacts to build management and user experiences that enhance customer service efficiency and customer satisfaction.
  • I was looking for a software company that would offer a chatbot to answer your most common questions. We wanted to save a customer service representative who spends a lot of time answering the same everyday questions many times a day. Inbenta has solved this problem with AI chatbots and messengers.
Return on Investment
  • Chatbots handle common questions in a question-and-answer-based system in response to customer input, and also provide a more "human" dialog-answer system. It's very useful that customers aren't just "stuck" in interacting with bots.

Constant development and looking for new technology! Inbenta is the place to go!

Rating: 9 out of 10
May 06, 2022
Use Cases and Deployment Scope
We are pursuing the Alexa integration and most likely once implemented we will switch our Facebook and WhatsApp chatbots which we are currently running on Marketing Master IO. We have been able to resolve the voice integration to our customer's inquiries, which is amazing. Also, having the native ability to deal with the front and back end in Spanish has been a major game-changer since most of our developers and collaborators only speak Spanish (we only serve the Hispanic market).
Pros and Cons
  • Integrate the voice into the customer experience.
  • A real, relatable and up to par spanish translation.
  • An amazing customer service structure.
Likelihood to Recommend
In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it.
Most Important Features
  • The native in spanish language experience.
  • The full documentation available.
  • The speed of support.
Return on Investment
  • We have been able to expedite the process of interaction and capturing details for orders using the chatbots.
Alternatives Considered
The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge.
Other Software Used
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