Ingram Micro vs. memoryBlue

Works well if you want to 1) Fulfill your own eComm orders. 2) Want the ability to do dropship with 3rd party retailers. 3) Want LOT# control (e.g. if you're in the food industry). There are a plethora of companies that can do ecomm fulfillment but they don't have the ability to do option 2 & 3.

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MB is much too rigid and has folks working with them who don't think outside the box. Unless you specifically outline every single scenario, you will not be happy with their results

• Customer Support
• Technical Advice
• Fast accurate shipping and logistics

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• Very hard to find the products you're looking for on the site if you don't already know exactly what you're trying to find. Lots of similar/identical products with uninformative naming conventions.
• Poor faceted navigation.
• Entire site is painfully slow.
• The policy of automatically closing inactive accounts after 12 months, with no ability to re-open it upon customer request, is crazy.
• Pricing on most commonplace IT products (outside of things like HPE servers) is not competitive at all, it's almost always cheaper to just buy on Amazon, and even when Ingram is cheaper, the difference is so negligible it's pointless to bother.

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Ingram Micro is the largest supplier of this type in New Zealand and as such we started to use them almost only for this reason.

Although we have had a very good customer experience and will continue to use Ingram Micro services in the future.

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We have some employees that worked with memoryblue, so we assumed we had some insider knowledge and would have an effective campaign. Those very people are now quite frustrated with memoryblue, and wish nothing more than to separate from them. They are MUCH too rigid in how they approach lead gen.