InRule vs. Pega Customer Decision Hub

With InRule, we are expecting to be able to move business logic out of the developer domain and back into the business domain. Business logic is currently captured in UI (data validation) and middleware layers. These are areas in any application where leveraging InRule's capabilities allow for changes in business logic to be made with little or no IT involvement.

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements: 1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues. 3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.

Incentivized

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• It is easy to tweak business rule parameters.
• Create new logic with low barriers.

Incentivized

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• Ability to design custom integrated campaigns
• Analytics to provide key insights and ability to tune your campaign accordingly
• Ability to design agent workflows

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

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• Needs more debugging capabilities.

• Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
• Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
• Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

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InRule's Support Portal provides a "one stop shop" for submitting support questions, accessing training information, managing licenses, and getting updates on InRule's roadmap.

InRule offers a more organized software design, a well-structured framework in design, and is easier for new users to start contributing given documentation. Drools is spreadsheet-based and lacking the capability to do really advanced pseudo-programming.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I explained in detail in previous questions.

• It is always reliable and efficient.
• Has won customers over.

• Cost savings on print marketing and email due to better targeting
• More timely campaigns to reach customers at the right time

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info