TrustRadius

InsightCat vs. Mojo Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
InsightCat
Score 0.0 out of 10
N/A
Full-stack infrastructure monitoring solution for software and hardware. InsightCat is a comprehensive SaaS platform covering infrastructure monitoring, synthetic monitoring, log management, APM, and related processes. The platform is supplied with an auto-discovery feature that automatically explores the IT environment to reduce manual and time-consuming procedures. InsightCat functionality aims to allow users to avoid wasting effort through…
$1.99
per GB of ingested data
Mojo Helpdesk
Score 8.3 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Pricing
InsightCatMojo Helpdesk
Editions & Modules
Essentials
$1.99
per GB of ingested data
Pro
$ 2.99
per GB of ingested data
Enterprise
Individual conditions
per GB of ingested data
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Offerings
Pricing Offerings
InsightCatMojo Helpdesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$1.99 per GB of ingested dataOptional
Additional DetailsIngested data - is the volume of traffic of all metrics/logs/expections arrived at our servers.—
More Pricing Information
Community Pulse
InsightCatMojo Helpdesk
Features
InsightCatMojo Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
InsightCat
-
Ratings
Mojo Helpdesk
9.8
1 Ratings
18% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings10.01 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
ITSM collaboration and documentation00 Ratings9.01 Ratings
Ticket creation and submission00 Ratings10.01 Ratings
Ticket response00 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
InsightCat
-
Ratings
Mojo Helpdesk
10.0
1 Ratings
22% above category average
External knowledge base00 Ratings10.01 Ratings
Internal knowledge base00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
InsightCat
-
Ratings
Mojo Helpdesk
10.0
1 Ratings
22% above category average
Customer portal00 Ratings10.01 Ratings
Social integration00 Ratings10.01 Ratings
Email support00 Ratings10.01 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
InsightCatMojo Helpdesk
Small Businesses
ConnectWise Automate
ConnectWise Automate
Score 8.4 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Logz.io
Logz.io
Score 8.5 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Zabbix
Zabbix
Score 8.5 out of 10
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InsightCatMojo Helpdesk
Likelihood to Recommend
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
InsightCatMojo Helpdesk
Likelihood to Recommend
Insight Cat
No answers on this topic
Metadot Corporation
For a small business it is a very good value.
Verified User
Anonymous
Read full review
Pros
Insight Cat
No answers on this topic
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Verified User
Anonymous
Read full review
Cons
Insight Cat
No answers on this topic
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Verified User
Anonymous
Read full review
Alternatives Considered
Insight Cat
No answers on this topic
Metadot Corporation
Price and customer service.
Verified User
Anonymous
Read full review
Return on Investment
Insight Cat
No answers on this topic
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Verified User
Anonymous
Read full review
ScreenShots

InsightCat Screenshots

Screenshot of Infrastructure monitoring metrics displayed in the InsightCat dashboards. Dashboards allow you to visualize your infrastructure health status and have a holistic view of the whole system or separate server, cloud, laptop, etc.Screenshot of Downtime prevention. Track anomalies within corporate infrastructure and explore your system behavior.Screenshot of Log management. Search, aggregate, and analyze log data in a single platform to better secure your IT environment.Screenshot of Synthetics monitoring. Explore your web services through simulation. Synthetics provides you with an end-to-end view of the system from a user perspective and helps solve issues before anyone notices.Screenshot of Smart alerting & escalations. Recieve alerts immediately if something is out of the ordinary. The automated alerting system allows you to enhance security and collaboration between reams for resolving issues faster.

Mojo Helpdesk Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of