TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Inspectlet

    Score7.9 out of 10
    N/AInspectlet is a web heatmapping tool. Features include heatmapping, session recording and form analytics.N/A

    Peerspot

    Score5 out of 10
    N/APeerspot (formerly IT Central Station) is a technology review platform for enterprise technology. Peerspot sources reviews from product users authenticated by a three-step process. Vendors use Peerspot to connect with potential buyers and communicate with reviewers.N/A
    Pricing
    InspectletPeerspot
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    InspectletPeerspot
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    InspectletPeerspot
    Small Businesses
    Smartlook
    Score8.8 out of 10
    SourceForge
    Score9.9 out of 10
    Medium-sized Companies
    Crazy Egg
    Score7.9 out of 10
    SourceForge
    Score9.9 out of 10
    Enterprises
    Crazy Egg
    Score7.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InspectletPeerspot
    Likelihood to Recommend
    8.0
    (2 ratings)
    8.0
    (1 ratings)
    User Testimonials
    InspectletPeerspot
    Likelihood to Recommend
    Inspectlet
    Small organization with limited resource can really make use of [Inspectlet]. Its really user friendly and don't need much expertise or training to use and you can have the entire department using it the very next day its implemented. But if its a large company, you might be better off with other session replay tools.
    Incentivized
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    Peerspot (formerly IT Central Station)
    PeerSpot is well suited for organizations looking to get in-depth reviews from their customers/users. The phone interviews are a great way for the interviewer to dig deeper and pull more info than the reviewer may post on their own.
    Incentivized
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    Pros
    Inspectlet
    • Inspectlet does analysis of sessions really well. We were able to view our funnel and view sessions that completed and dropped-off at various points. Setting up the funnel and doing the analysis was very easy.
    • I thought Inspectlet was very easy to integrate. During the integration, I was able to send metadata that allowed for increased flexibility during analysis. I loved that Inspectlet integrated with Segment.io.
    • I thought the tool's pricing was positioned well for the features it offered.
    Incentivized
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    Peerspot (formerly IT Central Station)
    • Thorough outreach to collect reviews.
    • In-depth phone interview which may pull more info that web forms.
    • Good customer support.
    Incentivized
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    Cons
    Inspectlet
    • Be more consistent on recording the sessions
    • Create an approved chrome extension that can be used to link session replay ids we gather in our Analytics tool like Adobe to the actual Inspectlet tool
    • Lots of times main dashboard doesn't load. Make the tool more bug free.
    Incentivized
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    Peerspot (formerly IT Central Station)
    • Missing an easier-to-collect method, e.g., web forms for those who don't want to speak on the phone.
    • Quote finder web browser extension.
    Incentivized
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    Alternatives Considered
    Inspectlet
    I tried out several session recording tools. The things that really stood out to me about Inspectlet were the interface and integration. Inspectlet was easiest for me to integrate and start sending custom metadata. I also liked that you could set up Inspectlet to capture every session automatically. Finally, I really enjoyed Inspectlet's funnel reporting feature. It sped up useful analysis tremendously because most of the sessions we were interested in corresponded to funnel interaction.
    Incentivized
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    Peerspot (formerly IT Central Station)
    Gartner Peer Insights is extremely complicated and frustrating to set up and maintain a product page. Requiring every change to be validated is time-consuming and often feels like a black box where requests gets denied, even when backed up with evidence.
    Incentivized
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    Return on Investment
    Inspectlet
    • There is no dollar figure to put as an ROI but the value this tool provides is much much more than the investment.
    • To be able to know the site from users perspective is the best ROI anyone can expect
    Incentivized
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    Peerspot (formerly IT Central Station)
    • Increased awareness of our company through SEO.
    • Added content to our sales enablement content library.
    Incentivized
    Read full review
    ScreenShots