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Intel Data Center Manager (Intel DCM) vs. Mojo Helpdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Intel DCM

    Score9 out of 10
    N/AIntel® Data Center Manager (Intel DCM) Console is a web-based GUI application that allows users to monitor and manage the health, power consumption, and thermal efficiency of the servers and IT devices in data center. Intel® DCM Console can be used for free with Intel Server Products that include the AXXRMM4Lite remote management module, and also includes a 30-day trial license for use with other devices.N/A

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Pricing
    Intel DCMMojo Helpdesk
    Editions & Modules
    No answers on this topic
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Offerings
    Pricing Offerings
    Intel DCMMojo Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Intel DCMMojo Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Intel Data Center Manager (Intel DCM) and Mojo Helpdesk
    Feature
    Intel Data Center Manager (Intel DCM)
    -
    Ratings
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings10.01 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Intel Data Center Manager (Intel DCM) and Mojo Helpdesk
    Feature
    Intel Data Center Manager (Intel DCM)
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Intel Data Center Manager (Intel DCM) and Mojo Helpdesk
    Feature
    Intel Data Center Manager (Intel DCM)
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Customer portal00 Ratings10.01 Ratings
    Social integration00 Ratings10.01 Ratings
    Email support00 Ratings10.01 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    Best Alternatives
    Intel DCMMojo Helpdesk
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Microsoft System Center
    Score8.4 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Microsoft System Center
    Score8.4 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Intel DCMMojo Helpdesk
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Intel DCMMojo Helpdesk
    Likelihood to Recommend
    Intel Corporation
    Reliable data transportation solution which allows easy collection of different data from other multiple platforms easily through its secure data management channels. Intel Data Center Manager provides possibilities for easy detection of different data threats and helps fix the problem effectively. The reports offered are useful and helpful on excellent business new decisions making.
    Incentivized
    Read full review
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    Pros
    Intel Corporation
    • Easy manage multiple big data from this effective tool.
    • Quality, its management services is on top.
    • Easy import and easy data analytics.
    Incentivized
    Read full review
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    Cons
    Intel Corporation
    • New users can have issues on the deployment of this software.
    • The management of multiple different data is a complex duty to some users.
    • Migrating large amount of data from other packages.
    Incentivized
    Read full review
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    Alternatives Considered
    Intel Corporation
    No answers on this topic
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    Return on Investment
    Intel Corporation
    • We utilize Intel Data Center Manager to easy migration of large data across platforms.
    • Notification capability is effective.
    • Data modeling and management via the tool capability is incredible.
    Incentivized
    Read full review
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    ScreenShots

    Mojo Helpdesk Screenshots

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