Genesys IVR vs. Knowlarity IVR

Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.

Incentivized

I think Knowlarity IVR solves our company to have one single IVR number for every department. Our sales team's call recording shows our areas to improve. And we converted more sales through the calls and its records to cross-check all client requirements. But sometimes it is less appropriate because it's more difficult to understand the dashboard.

• Route large volume of clients to the correct queue
• Enable customization of IVR messages and routing
• Enable flexibility to control which specific clients get routed to with teams or agents.

Incentivized

• Incoming call record.
• Agent group.
• Call list.
• Dashboard for analysis.

• UI Could be made more user friendly
• Better reporting capabilities
• Code Versioning

Incentivized

• Notifications is bad.
• Dashboard is not user friendly.
• UI and design for dashboard is not good.

Tested this software. I did not find it met our business needs

Incentivized

Yeah, very good but it has fewer features. MyOperator I used for another company but the call charge is much higher than Knowlarity IVR.

• Enhanced CX
• A useful touchpoint in the customer journey
• Taking Digital Banking to the next level

Incentivized

• We converted more sales.
• Vai call only 10℅ more leads are converted.
• Every single client were address via call record.