Genesys IVR vs. Talkdesk Studio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys IVR
Score 9.0 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
Talkdesk Studio
Score 0.0 out of 10
N/A
Talkdesk's Studio contact center solution enables businesses and customers to engage with one another. The Talkdesk CX Cloud platform is a customer experience solution that combines enterprise scale with consumer simplicity.
$75
per month
Pricing
Genesys IVRTalkdesk Studio
Editions & Modules
No answers on this topic
Essentials
$75
per month
Elevate
$95
per month
Elite
$125
per month
Experience
custom pricing
Offerings
Pricing Offerings
Genesys IVRTalkdesk Studio
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Genesys IVRTalkdesk Studio
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Genesys IVRTalkdesk Studio
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 7.8 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 7.8 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Enterprises
Verint Speech Analytics
Verint Speech Analytics
Score 9.0 out of 10
Verint Speech Analytics
Verint Speech Analytics
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Genesys IVRTalkdesk Studio
Likelihood to Recommend
9.2
(2 ratings)
-
(0 ratings)
User Testimonials
Genesys IVRTalkdesk Studio
Likelihood to Recommend
Genesys
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
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Talkdesk
No answers on this topic
Pros
Genesys
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
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Talkdesk
No answers on this topic
Cons
Genesys
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
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Talkdesk
No answers on this topic
Alternatives Considered
Genesys
Tested this software. I did not find it met our business needs
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Talkdesk
No answers on this topic
Return on Investment
Genesys
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
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Talkdesk
No answers on this topic
ScreenShots