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6 Ratings
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6 Ratings
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Score 8.6 out of 100
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Attribute Ratings

    Likelihood to Recommend

    8.5

    Genesys IVR

    85%
    2 Ratings

    Talkdesk Studio

    N/A
    0 Ratings

    Likelihood to Recommend

    Genesys

    Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
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    Talkdesk

    No answers on this topic

    Pros

    Genesys

    • Route large volume of clients to the correct queue
    • Enable customization of IVR messages and routing
    • Enable flexibility to control which specific clients get routed to with teams or agents.
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    Talkdesk

    No answers on this topic

    Cons

    Genesys

    • UI Could be made more user friendly
    • Better reporting capabilities
    • Code Versioning
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    Talkdesk

    No answers on this topic

    Pricing Details

    Genesys IVR

    Starting Price

    Editions & Modules

    Genesys IVR editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Talkdesk Studio

      Starting Price

      $75 per month

      Editions & Modules

      Talkdesk Studio editions and modules pricing
      EditionModules
      Elevate95.001
      Essentials75.002
      Elite125.003
      Experiencecustom pricing4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Genesys

      Tested this software. I did not find it met our business needs
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      Talkdesk

      No answers on this topic

      Return on Investment

      Genesys

      • Enhanced CX
      • A useful touchpoint in the customer journey
      • Taking Digital Banking to the next level
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      Talkdesk

      No answers on this topic

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