Interana vs. PowerReviews

Interana is best suited for companies with large customer bases and many data points. Behavioural modeling is key and if you need any type of insight this tool is great for that.

Incentivized

Any site with e-commerce should have reviews if possible, to give users the confidence necessary to click "add to cart." PowerReviews is easy to implement and has highly customizable display possibilities. I would recommend them to a mid to large enterprise looking for a scalable solution. Small businesses might be able to use a more stripped down tool.

Incentivized

• Speed
• Large datasets
• Relatively easy to use

Incentivized

• PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
• PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
• It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.

Incentivized

• More citizen development tools
• More vendor provided training through self-serve portals

Incentivized

• If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
• The backend has a bit of a learning curve to it, but can be worked through easily with persistence.

Incentivized

The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly.

Incentivized

Interana's ability to scale is huge for our environment and does it very well. Most other tools can't keep up with the large amounts of datasets that are generated daily.

Incentivized

My experience was with simple software like Google My Business, but for some Reviews & Ratings, it was good enough and supplied my demand. Once the Google world is one of the bests environments for initial and small businesses, I think using their tools someway we can sound better. If it's not the case PowerReviews will serve as well.

Incentivized

• provided us with contextual analysis
• ability to map our customer journey

Incentivized

• Custom components and PowerReviews API can display positive customer feedback from an element.
• In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
• Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.

Incentivized