PowerReviews Is great for a smaller online retail company
October 12, 2019

PowerReviews Is great for a smaller online retail company

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerReviews

We used PowerReviews as our program that allowed customers to review products purchased on our website. PowerReviews was used across the eCommerce department but mainly focused on the marketing and merchandising team. It was a helpful and necessary platform since customer reviews are extremely important to have for an online retail company.
  • Filters out reviews that didn’t provide any helpful information to the customer.
  • Let us review what customer feedback was before they were approved.
  • Allowed us to pull data on product reviews when needed.
  • Filtering reviews in the platform was a bit difficult at first. (Example, filtering by the number of stars in a review).
  • Reviews can influence how out buying team selects products. If too many customers didn’t like something in their review than we’ll take that into consideration.
  • Reviews can improve sales on products on their own because customer feedback is important to potential buyers.
  • Having the ability to filter review information has helped our customer service team.
It was easier to read customer reviews on PowerReviews than on Bazaarvoice. I was not a part of the approving process for either programs. But in my opinion Bazaarvoice does a better job at filtering with their large variety of options that they can pull in a data sheet for you.
The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly.

Do you think PowerReviews delivers good value for the price?


Are you happy with PowerReviews's feature set?


Did PowerReviews live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PowerReviews go as expected?

I wasn't involved with the implementation phase

Would you buy PowerReviews again?


PowerReviews is suited for any company that is an online retail store. If you are selling products to a customer over a website, you should have a program that allows your customer to review your products. Not only is it helpful for the next customer to read and has an impact in purchasing, but it also gives us information if multiple customers has a problem with a product. I don’t think PowerReviews is necessary for other types of websites.