TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PowerReviews

    Score7.8 out of 10
    N/APowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.N/A
    Pricing
    PowerReviews
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    PowerReviews
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    PowerReviews
    Considered Both Products
    PowerReviews
    Chose PowerReviews
    My experience was with simple software like Google My Business, but for some Reviews & Ratings, it was good enough and supplied my demand. Once the Google world is one of the bests environments for initial and small businesses, I think using their tools someway we can sound …
    Incentivized
    Chose PowerReviews
    PowerReviews had the best price-to-value ratio and the most accessible sales team. We wanted an easy-to-integrate, out-of-the-box review solution with less maintenance. When comparing pricing and features, we saw no
    Incentivized
    Chose PowerReviews
    When I need to learn about other people's experiences with a product or service so that I can apply that learning to my own credit process, I think that's the best time to utilize them. Inside the finance and banking industries, in particular, knowledge is power, and it's …
    Incentivized
    Chose PowerReviews
    Most CMS softwares bring the basic tools. Solutions like this one bring it to the next level. There are automated features and much more flexibility involved with specialized tools like this one.

    To us, it was quite simple. If you sell tshirts.. There not much UGC you need, but …
    Incentivized
    Chose PowerReviews
    PowerReviews provided the best balance of price and value. bazaarvoice is popular in the industry but when we compared pricing and features we did not see any compelling reason to spend more. PowerReviews also had the easiest team to work with in the sales process, and that has …
    Incentivized
    Chose PowerReviews
    We evaluated a lot of lower-end options within the Shopify app marketplace as options against PowerReviews. While their price tags may have been lower, the quality of product doesn't compare to what PowerReviews has to offer. It's important to note that this type of reviewing …
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    Very similar service. I did not see much differentiation between the two, so most important factors would be price and network of partners.
    Incentivized
    Chose PowerReviews
    It was easier to read customer reviews on PowerReviews than on Bazaarvoice. I was not a part of the approving process for either programs. But in my opinion Bazaarvoice does a better job at filtering with their large variety of options that they can pull in a data sheet for you.
    Incentivized
    Chose PowerReviews
    PowerReview has the questions and answers as well as syndication network which helps user-generated-content. Trustpilot just provides reviews (at least that's what we used).
    Incentivized
    Chose PowerReviews
    We've stayed with PowerReviews over the years partially due to development priorities, but they offer a very good value for the product. Trustpilot has a good platform as well, but we haven't had a strong enough reason to change.
    Incentivized
    Chose PowerReviews
    PowerReviews was the most robust solution at competitive pricing compared to its next closest competitor, Bazaarvoice.
    Incentivized
    Chose PowerReviews
    Account Management is pretty comparable; pleased with both experiences. The Turn To interface seemed a bit more user-friendly but no real complaints with regard to PowerReviews.
    Incentivized
    Chose PowerReviews
    PowerReviews had a much simpler custom integration process, which was very helpful, as we use a lot of proprietary systems. With Bazaarvoice, it was a complicated process to make any changes to the reviews section without a lot of technical involvement. Additionally, …
    Incentivized
    Chose PowerReviews
    We are currently using BazaarVoice and while the platform is nice, the transition from PR has been very rough. Our account management seems spread too thin, and has outright acknowledged that they misplaced our notes. This has felt sloppy in comparison to PR.
    Incentivized
    Chose PowerReviews
    PowerReviews has a good mix of popularity, user friendliness, high level customer service and value pricing that makes it stand out for my needs - I have used Bazaarvoice in the past, and it's a very good service as well, though their level of customer service was not as …
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    8 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    Best Alternatives
    PowerReviews
    Small Businesses
    Trustpilot
    Score6.8 out of 10
    Medium-sized Companies
    Bazaarvoice
    Score7.6 out of 10
    Enterprises
    Bazaarvoice
    Score7.6 out of 10
    All AlternativesView all alternatives
    User Ratings
    PowerReviews
    Likelihood to Recommend
    7.9
    (18 ratings)
    Support Rating
    9.0
    (2 ratings)
    User Testimonials
    PowerReviews
    Likelihood to Recommend
    PowerReviews
    Any site with e-commerce should have reviews if possible, to give users the confidence necessary to click "add to cart." PowerReviews is easy to implement and has highly customizable display possibilities. I would recommend them to a mid to large enterprise looking for a scalable solution. Small businesses might be able to use a more stripped down tool.
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    Pros
    PowerReviews
    • PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
    • PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
    • It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
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    Cons
    PowerReviews
    • If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
    • The backend has a bit of a learning curve to it, but can be worked through easily with persistence.
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    Support Rating
    PowerReviews
    The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly.
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    Alternatives Considered
    PowerReviews
    My experience was with simple software like Google My Business, but for some Reviews & Ratings, it was good enough and supplied my demand. Once the Google world is one of the bests environments for initial and small businesses, I think using their tools someway we can sound better. If it's not the case PowerReviews will serve as well.
    Incentivized
    Read full review
    Return on Investment
    PowerReviews
    • Custom components and PowerReviews API can display positive customer feedback from an element.
    • In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
    • Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.
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    ScreenShots