TrustRadius
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.https://dudodiprj2sv7.cloudfront.net/product-logos/MQ/uC/TMZ1ZWBF8VME.pngPowerReviews - Easy to use, quick implementation, Just the right price!We currently use PowerReviews across the whole US organization for more than one brand and multiple projects. Allows us to request reviews from consumers, collect reviews from consumers, publish them on our site, syndicate our reviews collected with our retailer partners and vice versa. Also, use them for specific projects and sweepstakes.,Implementation Support Technology,The dashboard and analytics. They are improving on it, but sometimes is difficult to use.,10,I don't currently have tangible numbers to provide.,Bazaarvoice Local,Asana, Slack, OneDriveThe Power of PowerReviewsWe implemented PowerReviews on our website so that consumers can leave reviews on our products. The Digital Team manages the reviews and works with PowerReviews to get the program up and running. Then our online customers use PowerReviews to leave feedback. This allows future consumers to read what other users have to say about products.,PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website. PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information. It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.,I have an issue signing into PowerReviews website almost everytime I log on and need to reset my password. The products that have been reviewed are frequently called "no name available." If the customer is on a product page leaving a review, I feel like it should be associated with a product name automatically. On the PowerReviews website, the information is not easily condensed into one screen. The scroll left and right feature is terrible. Moving over to the right you lose sight of the name of the product you are looking at.,7,PowerReviews has helped make problems with our products more apparent. Reading reviews we learn a lot about what consumers are expecting and want from our line. With the business objective of making great clothing, PowerReviews has helped us see areas that we need to improve on. Based on either negative or positive feedback we learn from everything that's provided.,BoxA solid choice for user reviews and social contentWe use PowerReviews across our global online operations to collect reviews from purchasers of our products online and in store. We also use PowerReviews' social Q&A features to solicit questions from website visitors and answer through our customer service and technical support teams. Our reviews are also syndicated out to retailers that sell our products.,Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation. The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback. Easy for customers to leave reviews, with some customization by product type built in and configurable for our products. Also relatively easy to drop visitors in to a review form for the exact product they've purchased. Good value compared to the other major player in the consumer review space.,Customer support has mostly been positive but there's been a couple of instances of slow response to our service tickets or emails. Some challenges dialing in our product feed for the backend admin to properly title and categorize our products. For Q&A, helping customers see that their question has already been answered. Our support team moderates many duplicate questions.,8,Product reviews are critical in our customer purchase funnel. PowerReviews gives us the tools to quickly collect and publish our customer's feedback. Q&A saves our customer service team time from answering the same questions from email over and over again. Hundreds of person hours annually. With the additional unique content on page, we've seen a positive impact on our organic search thanks to the review and q&a information.,Bazaarvoice Curations and Trustpilot,Hootsuite Enterprise, SAP Hybris, Widen Collective, Bronto Marketing Platform, Zopim by ZendeskSatisfied PowerReviews customerWe are utilizing PowerReviews not only to collect and display reviews on our site but to syndicate them to our retail partners. It has positively impacted sales conversions both on our site and for our retail partners. PowerReviews and its sampling program have also been critical to launching new products with reviews.,Sampling Syndication Support,Reporting,10,Increased conversions Review coverage Product feedback,Bazaarvoice Conversations, TurnTo and YotpoPersonalized Support, A True PartnershipWe used PowerReviews for our eCommerce website. We collected over 4,000 reviews, plus questions and answers on our products. We used it to give UGC on our site, from real customers, to support the quality of our products as well as the value of our brand and our support.,Account Support. We had a great account manager for years who was with us through mergers with BV and post-cancellation of their merger. She provided excellent support, cared about our success, and took effort to know (and remember) us as clients. Technical Support. We usually had less than a day turnaround for technical questions. We often needed support beyond most customers to achieve what we as a development team needed, and PR was always happy to oblige. Stability. We never had significant outages or a lack of features. PR started to really improve the platform, once they broke out on their own (again.),Vision. As noted, the BV merger set them back a bit, and while they are working hard, the platform is slightly dated. Responsive support. Again, this is just an area where they are making efforts, but it feels behind.,8,I can only imagine positive impact, but as PR was set up as a vendor when I came aboard, I have never known life (or conversion rate) without them.,Bazaarvoice Conversations
Unspecified
PowerReviews
14 Ratings
Score 8.5 out of 101
TRScore

PowerReviews Reviews

PowerReviews
14 Ratings
Score 8.5 out of 101
Show Filters 
Hide Filters 
Filter 14 vetted PowerReviews reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-8 of 8)
  Vendors can't alter or remove reviews. Here's why.
Larisa Chubaruk profile photo
June 29, 2018

"PowerReviews - Easy to use, quick implementation, Just the right price!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently use PowerReviews across the whole US organization for more than one brand and multiple projects. Allows us to request reviews from consumers, collect reviews from consumers, publish them on our site, syndicate our reviews collected with our retailer partners and vice versa. Also, use them for specific projects and sweepstakes.
  • Implementation
  • Support
  • Technology
  • The dashboard and analytics. They are improving on it, but sometimes is difficult to use.
Perfect for collecting and displaying reviews on the site.
Read Larisa Chubaruk's full review
No photo available
July 17, 2018

"The Power of PowerReviews"

Score 7 out of 10
Vetted Review
Verified User
Review Source
We implemented PowerReviews on our website so that consumers can leave reviews on our products. The Digital Team manages the reviews and works with PowerReviews to get the program up and running. Then our online customers use PowerReviews to leave feedback. This allows future consumers to read what other users have to say about products.
  • PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
  • PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
  • It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
  • I have an issue signing into PowerReviews website almost everytime I log on and need to reset my password.
  • The products that have been reviewed are frequently called "no name available." If the customer is on a product page leaving a review, I feel like it should be associated with a product name automatically.
  • On the PowerReviews website, the information is not easily condensed into one screen. The scroll left and right feature is terrible. Moving over to the right you lose sight of the name of the product you are looking at.
PowerReviews is a great tool for outside customers to leave reviews, however, it is not very friendly for the team that is taking the information, analyzing it, and trying to learn from it. Their website can be much improved for ease of use, additionally, it may just be my server, but it takes a lot of time for information to load, even if the review volume is 0. Just all the baggage that comes with the page loading makes it slow.
Read this authenticated review
No photo available
September 27, 2018

PowerReviews: "A solid choice for user reviews and social content"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use PowerReviews across our global online operations to collect reviews from purchasers of our products online and in store. We also use PowerReviews' social Q&A features to solicit questions from website visitors and answer through our customer service and technical support teams. Our reviews are also syndicated out to retailers that sell our products.
  • Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation.
  • The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback.
  • Easy for customers to leave reviews, with some customization by product type built in and configurable for our products.
  • Also relatively easy to drop visitors in to a review form for the exact product they've purchased.
  • Good value compared to the other major player in the consumer review space.
  • Customer support has mostly been positive but there's been a couple of instances of slow response to our service tickets or emails.
  • Some challenges dialing in our product feed for the backend admin to properly title and categorize our products.
  • For Q&A, helping customers see that their question has already been answered. Our support team moderates many duplicate questions.
If you're a mid-sized company looking for a good value in a product review service, and have a technical team to implement, it's a good service to consider.
Read this authenticated review
No photo available
June 28, 2018

"Satisfied PowerReviews customer"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are utilizing PowerReviews not only to collect and display reviews on our site but to syndicate them to our retail partners. It has positively impacted sales conversions both on our site and for our retail partners. PowerReviews and its sampling program have also been critical to launching new products with reviews.
  • Sampling
  • Syndication
  • Support
  • Reporting
PowerReviews is most suited for medium to large sized e-commerce businesses that not only need review display, but also syndication and review sampling. Smaller, startup e-commerce businesses might need a less-expensive, lighter solution for their review collection and display needs.
Read this authenticated review
Reid Mirre, CPM profile photo
October 23, 2017

PowerReviews Review: "Personalized Support, A True Partnership"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We used PowerReviews for our eCommerce website. We collected over 4,000 reviews, plus questions and answers on our products. We used it to give UGC on our site, from real customers, to support the quality of our products as well as the value of our brand and our support.
  • Account Support. We had a great account manager for years who was with us through mergers with BV and post-cancellation of their merger. She provided excellent support, cared about our success, and took effort to know (and remember) us as clients.
  • Technical Support. We usually had less than a day turnaround for technical questions. We often needed support beyond most customers to achieve what we as a development team needed, and PR was always happy to oblige.
  • Stability. We never had significant outages or a lack of features. PR started to really improve the platform, once they broke out on their own (again.)
  • Vision. As noted, the BV merger set them back a bit, and while they are working hard, the platform is slightly dated.
  • Responsive support. Again, this is just an area where they are making efforts, but it feels behind.
PowerReviews is great for organizations that have multiple teams who moderate reviews, answer questions, etc. We had multiple routing options set up with PowerReviews, that the competition does not seem to be able to handle. Their review moderation happens quickly, and is open to challenges or concerns on reviews that either slipped through or didn't make the cut. They are used to working with large clients and are able to give you great support, especially with the team members who have been with their organization for a while.

What they could improve upon would be adding more features and modernization to their platform, both to what the customer sees and what you as a business user interacts with. Both feel slightly dated.
Read Reid Mirre, CPM's full review
Timothy Lakin profile photo
October 23, 2017

"PowerReviews - a powerful service for customer Reviews and more"

Score 10 out of 10
Vetted Review
Verified User
Review Source
PowerReviews is the product reviews engine for Skechers.com - we use it to collect and showcase user-generated reviews at the product level. We also use their Question and Answer product to directly address customer questions and we syndicate reviews to other vendors. It supports international web platforms as well.
  • User-friendly dashboard and platform - easy to use daily to read and publish reviews, easy to use Question and Answer module.
  • Excellent customer service and support - If any problems arise they respond immediately.
  • Easy to implement on different platforms and deploy new features as needed.
  • Good value for the money.
  • Could use some tightening up on a review moderating process - it's not bad now, but it could show only unmoderated reviews since last visited.
PowerReviews is ideal for collecting, moderating and displaying user-generated product reviews on an e-commerce website. It's an easy to use product that allows you to add features and expand usage as you go.

PowerReviews is not expressly a marketing tool designed to personalize web content based on customers' browsing or review habits, though that may be coming soon.
Read Timothy Lakin's full review
No photo available
October 27, 2017

"A Review on PowerReviews"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Today we are using PowerReviews for onsite ratings/reviews. It is primarily being used by our eCommerce department. We have historically had some struggles with sizing and returns so the onsite reviews help to mitigate some of that and address customer concerns before purchase.
  • Client Success/Account Management
  • Breadth of available tools
  • Ease of use
  • Scheduling more frequent business reviews
The tool was easy to integrate and user-friendly. The back end portion could use a user interface refresh. Account management is super attentive and helpful.
Read this authenticated review
No photo available
October 25, 2017

"PowerReviews stacks up well against its competitors"

Score 8 out of 10
Vetted Review
Verified User
Review Source
PowerReviews is used by our eCommerce, Merchandising, and Technical Design teams. In addition to moderating and hosting our reviews of products, we also use it as a quick way to identify potential issues with products, as well as a place to answer questions from customers directly from the merchandising teams. In addition, we use their Seller Rating functionality to gather reviews of their experience with the buying process on our site as a whole.
  • Customization of appearance and forms is very simple
  • Moderation is simple and easy to navigate
  • Seller Ratings widget is incredibly easy to install and maintain
  • Simple integration with email service providers and other vendors
  • Reporting can be very slow
  • Support tickets aren't threaded - in that you can't see the previous information when you get an email back from their support team
Well-suited for both large and small businesses, as it is a very scalable product. Lots of reports available, which means that it can be very helpful for gleaning insights for merchandising or product teams in your company. They provide good engagement with their "community manager" teams, which basically are there to help you navigate the product. They do frequent webinars and white papers, which are helpful for continuing learning about the product and industry.
Read this authenticated review

PowerReviews Scorecard Summary

About PowerReviews

PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.

PowerReviews Integrations

PowerReviews Technical Details

Operating Systems: Unspecified
Mobile Application:No