PowerReviews

Score7.8 out of 10

32 Reviews and Ratings

What is PowerReviews?

PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.

Categories & Use Cases

Sumon K Chowdhury View profile

Asst. Software Specialist in Information Technology at i-Tech Software Ltd. (11-50 employees employees)

Use Cases and Deployment Scope

We use PowerReviews to display and distribute reviews on our website and across our global online operations. We're getting the considerations we need to build trust in our product on our website. When selling things online, ratings and reviews are significant and helps us collect insights for business decisions. Using Power Reviews gives our customers value through syndicated, and we can easily manage and moderate reviews. Our customer service teams can answer questions about our products using the questions and answers feature. The members of our support team are helpful and proactive. One of my favorite features is that it was simple to incorporate into our already-existing website.

Pros

Excellent communication and service.
It's user- and implementation-friendly.
Easy to syndicate our reviews.
It boosts product conversions.

Cons

PDPs load slowly.
UGC user handles should be bulk-uploaded.
The work can be repetitive, but that's because it's so detailed.

Most Important Features

Detailed documentation.
Out-of-box solutions meant less maintenance.
The integration was effortless, especially with the UI.
It enables us to provide each visitor with insightful content.

Return on Investment

Custom components and PowerReviews API can display positive customer feedback from an element.
In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.

Alternatives Considered

Bazaarvoice

Other Software Used

Google Analytics, Shopify, Adobe Illustrator CC

Jonathan Strupek View profile

Marketing Manager in Marketing at BEER NUTS Brand Snacks (51-200 employees employees)

Pros

Implementation into existing ecommerce systems (we used Shopify).
Customizable to fit your brand standards.
Simple frontend user experience.

Cons

If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
The backend has a bit of a learning curve to it, but can be worked through easily with persistence.

Return on Investment

Immediate increase in customers submitting reviews.
Less time answering common customer questions since our reviews handle that for us.

Other Software Used

Shopify Plus, Adobe PhotoShop, Adobe Illustrator CC

Verified User

Manager in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

Actually, reviews are one of the most important "sellers" we can have in a business, once is a client like anyone affirming the quality or no from the product. So this is a thing I've judged was worth investing in. I was starting a business and I was searching for a good software to help me.

Pros

Design suit
Rating & Reviews product
Data dashboard

Cons

Simple trial tool
Integration for more ecommerce platforms
Prices

Most Important Features

Reviews
Ratings
Testimonial in my website

Return on Investment

More add-to-car's
Wish list growing
Curious people not buying (because already have a feedback who killed the desire for test)

Alternatives Considered

Google Business Profile

Other Software Used

Google Business Profile, 1Password, Shopify

Verified User

Representative in Marketing (201-500 employees employees)

Use Cases and Deployment Scope

PowerReviews serves several purposes for us, but the two most important are collecting and disseminating client feedback and researching our competition. It felt amazing to show customers that we listened to their input by making changes to our products in response to what they had to say and then releasing those changes to the public through our review system. Client confidence in us was bolstered as a result.

Pros

Reviews should be made visible on online platforms.
Take a look at the stats and dashboards.
Controlling a campaign.

Cons

We need a more engaging dashborad.
More room for personalization.
It would be helpful to incorporate more interactive visuals into published reports.

Most Important Features

Success rate of review pages has improved.
Minimize the amount of time spent inputting and evaluating data manually.
Look over the reports and the dashboards.

Return on Investment

The effectiveness of internal evaluations has been increased.
Better segmentation campaigns.
More power over what gets tracked.

Alternatives Considered

Yotpo

Other Software Used

Google Analytics, Adobe Campaign, Adobe Marketing Cloud

Verified User

Director in Sales (501-1000 employees employees)

Use Cases and Deployment Scope

We user PowerReviews for UGC (User Generated Content). We sell a wide variety of products and most of them requiere some sort of guidance when buying it, we mix this with a Questions & Answers section as well as with customer service chat in order to increase consumer confidence when they are purchasing and researching products in our store.

Pros

Content Gathering
Analytics dashboard
Displaying the reviews

Cons

Integrations could be better/simpler
Loading times

Most Important Features

The Reviews methodology, automatization
Display them in a relevant fashion and according to our brand

Return on Investment

Better Product Pages
Increased Consumer Confidence

Alternatives Considered

Adobe Commerce (Magento Commerce)

Other Software Used

Yotpo