Filter Ratings and Reviews
Filter 18 vetted PowerReviews reviews and ratings
Reviews (1-13 of 13)
Companies can't remove reviews or game the system. Here's why.
February 04, 2021
BEER NUTS used PowerReviews in our direct-to-consumer side focused on BEERNUTS.com. We used PowerReviews to help give our customers more honest and transparent reviews about our products from other customers. This helped us reach out goal of creating a more positive user experience while building trust and transparency. We saw an immediate uptick in reviews!
- Implementation into existing ecommerce systems (we used Shopify).
- Customizable to fit your brand standards.
- Simple frontend user experience.
- If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
- The backend has a bit of a learning curve to it, but can be worked through easily with persistence.
February 04, 2021
We use PowerReviews to display reviews in the US and two other countries on our web site, and to display user generated content (Instagram posts primarily) in the US. Our digital marketing team is primarily responsible for this content, but confers with other departments as needed to respond to reviews. This content provides the social proof needed to increase conversion rates in e-commerce.
- Review display
- Customized look and feel
- Review moderation
- Reporting
- Organization of admin tools
- Live HTML custom reports vs. downloads
- Increased syndication possibilities
October 12, 2019
We used PowerReviews as our program that allowed customers to review products purchased on our website. PowerReviews was used across the eCommerce department but mainly focused on the marketing and merchandising team. It was a helpful and necessary platform since customer reviews are extremely important to have for an online retail company.
- Filters out reviews that didn’t provide any helpful information to the customer.
- Let us review what customer feedback was before they were approved.
- Allowed us to pull data on product reviews when needed.
- Filtering reviews in the platform was a bit difficult at first. (Example, filtering by the number of stars in a review).
October 14, 2019
PowerReviews is our onsite product review platform, as well as, providing Q&A for our customers. In addition, we leverage PR's network to seed products for reviews. As a manufacturer, was also syndicate our reviews to other online partners.
- Their UX is well designed
- Strong support team
- Simple Q&A process
- They need to improve their segmentation of candidates for product seeding (heard they are planning to)
November 24, 2018
We use PowerReview to collect product reviews from customers that purchased the products from us; it is also used as a Question and Answer platform where customers can ask questions about the products and we will answer them. The reviews, questions, and answers will be published on our website for all visitors to see. It's great information where potential buyers can get to help them make better decisions.
- Collect and publish seller and product reviews
- Question and Answer platform
- Syndication network help increase your reviews
- Could provide search functions for Question and Answer
- Could provide rating and reviews right in the email that customers receive
June 29, 2018
We currently use PowerReviews across the whole US organization for more than one brand and multiple projects. Allows us to request reviews from consumers, collect reviews from consumers, publish them on our site, syndicate our reviews collected with our retailer partners and vice versa. Also, use them for specific projects and sweepstakes.
- Implementation
- Support
- Technology
- The dashboard and analytics. They are improving on it, but sometimes is difficult to use.
October 23, 2017
We used PowerReviews for our eCommerce website. We collected over 4,000 reviews, plus questions and answers on our products. We used it to give UGC on our site, from real customers, to support the quality of our products as well as the value of our brand and our support.
- Account Support. We had a great account manager for years who was with us through mergers with BV and post-cancellation of their merger. She provided excellent support, cared about our success, and took effort to know (and remember) us as clients.
- Technical Support. We usually had less than a day turnaround for technical questions. We often needed support beyond most customers to achieve what we as a development team needed, and PR was always happy to oblige.
- Stability. We never had significant outages or a lack of features. PR started to really improve the platform, once they broke out on their own (again.)
- Vision. As noted, the BV merger set them back a bit, and while they are working hard, the platform is slightly dated.
- Responsive support. Again, this is just an area where they are making efforts, but it feels behind.
October 23, 2017
PowerReviews is the product reviews engine for Skechers.com - we use it to collect and showcase user-generated reviews at the product level. We also use their Question and Answer product to directly address customer questions and we syndicate reviews to other vendors. It supports international web platforms as well.
- User-friendly dashboard and platform - easy to use daily to read and publish reviews, easy to use Question and Answer module.
- Excellent customer service and support - If any problems arise they respond immediately.
- Easy to implement on different platforms and deploy new features as needed.
- Good value for the money.
- Could use some tightening up on a review moderating process - it's not bad now, but it could show only unmoderated reviews since last visited.
We implemented PowerReviews on our website so that consumers can leave reviews on our products. The Digital Team manages the reviews and works with PowerReviews to get the program up and running. Then our online customers use PowerReviews to leave feedback. This allows future consumers to read what other users have to say about products.
- PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
- PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
- It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
- I have an issue signing into PowerReviews website almost everytime I log on and need to reset my password.
- The products that have been reviewed are frequently called "no name available." If the customer is on a product page leaving a review, I feel like it should be associated with a product name automatically.
- On the PowerReviews website, the information is not easily condensed into one screen. The scroll left and right feature is terrible. Moving over to the right you lose sight of the name of the product you are looking at.
September 27, 2018
We use PowerReviews across our global online operations to collect reviews from purchasers of our products online and in store. We also use PowerReviews' social Q&A features to solicit questions from website visitors and answer through our customer service and technical support teams. Our reviews are also syndicated out to retailers that sell our products.
- Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation.
- The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback.
- Easy for customers to leave reviews, with some customization by product type built in and configurable for our products.
- Also relatively easy to drop visitors in to a review form for the exact product they've purchased.
- Good value compared to the other major player in the consumer review space.
- Customer support has mostly been positive but there's been a couple of instances of slow response to our service tickets or emails.
- Some challenges dialing in our product feed for the backend admin to properly title and categorize our products.
- For Q&A, helping customers see that their question has already been answered. Our support team moderates many duplicate questions.
June 28, 2018
We are utilizing PowerReviews not only to collect and display reviews on our site but to syndicate them to our retail partners. It has positively impacted sales conversions both on our site and for our retail partners. PowerReviews and its sampling program have also been critical to launching new products with reviews.
- Sampling
- Syndication
- Support
- Reporting
Today we are using PowerReviews for onsite ratings/reviews. It is primarily being used by our eCommerce department. We have historically had some struggles with sizing and returns so the onsite reviews help to mitigate some of that and address customer concerns before purchase.
- Client Success/Account Management
- Breadth of available tools
- Ease of use
- Scheduling more frequent business reviews
October 25, 2017
PowerReviews is used by our eCommerce, Merchandising, and Technical Design teams. In addition to moderating and hosting our reviews of products, we also use it as a quick way to identify potential issues with products, as well as a place to answer questions from customers directly from the merchandising teams. In addition, we use their Seller Rating functionality to gather reviews of their experience with the buying process on our site as a whole.
- Customization of appearance and forms is very simple
- Moderation is simple and easy to navigate
- Seller Ratings widget is incredibly easy to install and maintain
- Simple integration with email service providers and other vendors
- Reporting can be very slow
- Support tickets aren't threaded - in that you can't see the previous information when you get an email back from their support team
PowerReviews Scorecard Summary
What is PowerReviews?
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.
Categories: Product Analytics, Consumer Ratings & Reviews
PowerReviews Integrations
PowerReviews Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |