Intercom vs. Ruby Virtual Receptionist Services
Intercom vs. Ruby Virtual Receptionist Services
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Ruby | N/A | Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions. | $129 per month |
Intercom | Ruby Virtual Receptionist Services | |||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399 | ||||||||||||||
More Pricing Information |
Intercom | Ruby Virtual Receptionist Services | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Ruby Virtual Receptionist Services | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | No answers on this topic |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Ruby Virtual Receptionist Services | |
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Likelihood to Recommend | 9.0 (263 ratings) | 5.0 (1 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Ruby Virtual Receptionist Services | |
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Likelihood to Recommend | Intercom | Ruby Receptionists, Inc |
Pros | Intercom | Ruby Receptionists, Inc |
Cons | Intercom | Ruby Receptionists, Inc |
Likelihood to Renew | Intercom | Ruby Receptionists, Inc No answers on this topic |
Usability | Intercom | Ruby Receptionists, Inc No answers on this topic |
Reliability and Availability | Intercom | Ruby Receptionists, Inc No answers on this topic |
Performance | Intercom | Ruby Receptionists, Inc No answers on this topic |
Support Rating | Intercom | Ruby Receptionists, Inc No answers on this topic |
Online Training | Intercom | Ruby Receptionists, Inc No answers on this topic |
Implementation Rating | Intercom | Ruby Receptionists, Inc No answers on this topic |
Alternatives Considered | Intercom | Ruby Receptionists, Inc |
Return on Investment | Intercom | Ruby Receptionists, Inc |
ScreenShots | Intercom Screenshots |