"Intercom: An Awesome Tool You Should Try!"
January 05, 2024

"Intercom: An Awesome Tool You Should Try!"

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Pros

  • Message synchronization is rapid.
  • Instant and detailed customer support is swift.

Cons

  • Customized reports can provide more flexible options and design solutions.
  • Although tutorial videos on YouTube can be translated through YouTube's features, some videos may still lack translations. For users who do not have English as their native language, it can be more challenging during the initial learning phase.
  • Capable of actively engaging users to communicate and connect with our customer service representatives through this software.
The interface and user functions are both straightforward and easy to understand.
At our company, it is currently in the planning stage. Personally, I hope to integrate third-party visual reporting functionality in the future.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Especially suitable for multinational customer service frameworks and companies with a strong demand for business development, this platform combines business development and user categorization services

Fin by Intercom Feature Ratings

Intercom Training

  • Online Training
Easy to know the learning path

Comments

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