Intradiem vs. NGNShadowCoach

Given that I've been working in the call center industry for years upon years and knowing how well-streamlined the process of distributing training modules to a whole floor of agents all at once can be, I must say, Intradiem would have been a bit time saver back when I first started at similar workplaces. Training modules would be what I would say is its most appropriate usage, as opposed to direct communication on an IM basis.

Incentivized

• Great tools on easy activities tracking.
• Effective behavior analytics production.
• Easy communication tool.

Incentivized

• The functionality has been awesome since we deployed it.

Incentivized

• Saves time pinpointing agents that still need to complete tasks.
• Saves time during the day to ensure tasks are completed before end of shift.
• Ensures that priority tasks are completed in the right order.

Incentivized