Are you seeking the best way to keep your employees in the loop in the workplace? Seems you've found it!
Use Cases and Deployment Scope
My usage of Intradiem in my previous workplace was quite pivotal in the implementation of training exercises that would be rolled out on a periodic basis each month. Intradiem also helped to streamline the process of receiving and completing my training exercises and being able to track which exercises were completed and which ones I had left to complete. It became a very important part of my work routine and was always reliably ready when I needed it.
Pros
- Streamlining the process of handing down work assignments to employees.
- Simple and easy layout.
- Checklist system ensures that the user knows what is left to complete.
Cons
- Occasionally, upon completing assignments, they wouldn't always be marked complete.
- Unless the Intradiem software was already installed on a given workstation I was using, my staff never seemed to know how to get it installed for me.
- There were occasional times when my coworkers would have assignments that did not populate for me.
Most Important Features
- Keeping tasks organized.
- Handing out assignments instantaneously for an entire floor of agents.
- Being able to track which agents have been able to complete any given tasks/assignments to be completed.
Return on Investment
- Saves time pinpointing agents that still need to complete tasks.
- Saves time during the day to ensure tasks are completed before end of shift.
- Ensures that priority tasks are completed in the right order.
Other Software Used
Slack, NICE CXone (formerly NICE inContact)
