#1 most frequent
United States of America
77.5%55 installations of 71
What is Intradiem?
Intradiem in Alpharetta, Georgia offers their eponymous workforce scheduling optimization software for "Intraday Automation," or scheduling and task adjustments performed within the workday.
Categories & Use Cases
Who Buys & Uses Intradiem
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
4.2%3 installations of 71
#3 most frequent
Canada
2.8%2 installations of 71
Are you seeking the best way to keep your employees in the loop in the workplace? Seems you've found it!
Use Cases and Deployment Scope
My usage of Intradiem in my previous workplace was quite pivotal in the implementation of training exercises that would be rolled out on a periodic basis each month. Intradiem also helped to streamline the process of receiving and completing my training exercises and being able to track which exercises were completed and which ones I had left to complete. It became a very important part of my work routine and was always reliably ready when I needed it.
Pros
- Streamlining the process of handing down work assignments to employees.
- Simple and easy layout.
- Checklist system ensures that the user knows what is left to complete.
Cons
- Occasionally, upon completing assignments, they wouldn't always be marked complete.
- Unless the Intradiem software was already installed on a given workstation I was using, my staff never seemed to know how to get it installed for me.
- There were occasional times when my coworkers would have assignments that did not populate for me.
Most Important Features
- Keeping tasks organized.
- Handing out assignments instantaneously for an entire floor of agents.
- Being able to track which agents have been able to complete any given tasks/assignments to be completed.
Return on Investment
- Saves time pinpointing agents that still need to complete tasks.
- Saves time during the day to ensure tasks are completed before end of shift.
- Ensures that priority tasks are completed in the right order.
Other Software Used
Slack, NICE CXone (formerly NICE inContact)
Communication and Easy Behavior Tracking Platform and The Best Reporting Platform.
Use Cases and Deployment Scope
A highly-powerful software that renders amazing management services and effective customer engagement capabilities and easy project collaboration and an easy communication package. Intradiem's tracking capability and easy on task management and contact lists are also effectively managed through the Intradiem functionalities. Reporting is easy and also the collection of feedbacks is effective across multiple platforms.
Pros
- Great tools on easy activities tracking.
- Effective behavior analytics production.
- Easy communication tool.
Cons
- Data centralization is not simple.
- To manage a group of different contacts is also not simple.
- Getting fully used to Intradiem it takes some time.
Most Important Features
- The functions on team collaboration.
- Moving of various contacts is easy.
- Predictive data analytics generation is incredible.
Return on Investment
- The best project contacts easy management.
- Intradiem is effective on records management and files sharing.
- Effective communication and activities and behaviors tracking tool.
Other Software Used
CallMiner Eureka, NICE Uptivity, ZOOM Quality Management Suite
Intradiem review: Great product for Workforce management
Pros
- Workforce management.
- Giving intelligence reports.
Cons
- The functionality has been awesome since we deployed it.
Most Important Features
- Data processing for planning.
- Call center automation.
Return on Investment
- It contributes to faster Return on Investment.
- It has highly contributed to better workforce management and goal achievement.
Other Software Used
ServiceNow App Engine, Zoho Books
