TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IONOS Hosting

    Score5.6 out of 10
    N/AIONOS a provider of cloud infrastructure, cloud services, and hosting headquartered in Germany, boasting more than eight million customer contracts. They provide individual web services including SSL certificates (provided by GeoTrust True BusinessID) , domain registration services, website hosting, and managed hosting services supporting WordPress, VPS hosting, and ASP.NET hosting.N/A

    Rackspace Email

    Score10 out of 10
    N/ARackspace Email presents what the vendor describes as a reliable, cost-effective solution for small business email hosting. Hosting services start at 25GB, and services include email migration, spam and virus protection built-in, an upgrade to include archiving, and 24x7x365 support.

    $2.99

    per month per user

    Pricing
    IONOS HostingRackspace Email
    Editions & Modules
    No answers on this topic
    Rackspace Email
    $2.99
    per month per user
    Rackspace Email Plus
    $3.99
    per month per user
    Rackspace Email Plus + Add Archiving
    $6.99
    per month per user
    Offerings
    Pricing Offerings
    IONOS HostingRackspace Email
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    IONOS HostingRackspace Email
    Small Businesses
    Namecheap
    Score6.1 out of 10
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    Medium-sized Companies
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    WP Engine
    Score7.4 out of 10
    Enterprises
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    IONOS HostingRackspace Email
    Likelihood to Recommend
    7.0
    (6 ratings)
    10.0
    (2 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IONOS HostingRackspace Email
    Likelihood to Recommend
    IONOS, Inc
    I run five websites off of 1&1 for different outshoots of the company. For our web needs it works perfectly. We have a midgrade hosting package and it works perfectly. I know if issues arose from traffic or storage space 1&1 would have a solution for us.
    Incentivized
    Read full review
    Rackspace
    If you need a trusted email hosting platform, Rackspace is definitely the way to go. Not only is it simple to use, but the help they're willing to provide is also outstanding. Whether you're upgrading (or even downgrading) a service, or have concerns over any use cases, they're great at providing assistance and being diligent to understand your needs. If you only require a simple email for only a few people, it may not be the way to go, but it's hard to beat the price they offer (and the clarity on that pricing as well).
    Incentivized
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    Pros
    IONOS, Inc
    • Private registration: 1&1 offers free private registration which makes them an automatic favorite.
    • Reliable customer service: always someone available when I call in and I have never had my issue not get resolved.
    • Easy to use dashboard: domains in one place with DNS settings and other things that can be tweaked. It's easy to add an SSL certificate to domains as well.
    Incentivized
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    Rackspace
    • Racksapce is quick and helpful when contacted for support.
    • Rackspace is easy to set up and run on various email clients.
    • The service is affordable and compares well with any similar services.
    • It has a nice admin panel which is easy to follow and understand.
    Incentivized
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    Cons
    IONOS, Inc
    • From my experience, customer services does not know how to address issues in an understandable language
    • I feel that they arbitrarily overcharge w/o any explanation
    • In my opinion it is really pricey
    Read full review
    Rackspace
    • Ticket system - For the most part, it's fine, but you have to log in to see the ticket/case messages. The email notification only lets you know you have a message.
    • Login speed - It takes a bit longer than what most users would like to login to the admin panel.
    • Clicks to control panel - The default screen is the ticket screen. I would prefer the home page immediately include a method to get to my admin tools beyond ticket creation.
    Incentivized
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    Reliability and Availability
    IONOS, Inc
    In over 8 years of operations, we have not had a single outage that affected us.
    Incentivized
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    Rackspace
    No answers on this topic
    Performance
    IONOS, Inc
    The email system has not impeded out mail flow in any way, and we do not notice the delays we sometimes see with other systems that include spam/junk mail filtering.
    Incentivized
    Read full review
    Rackspace
    No answers on this topic
    Support Rating
    IONOS, Inc
    No answers on this topic
    Rackspace
    Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.
    Incentivized
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    Alternatives Considered
    IONOS, Inc
    Rackspace I find to be too pricey for the service they offer. Pagely is very much WordPress oriented. I've had downtime with both that I haven't experienced with 1&1.
    Incentivized
    Read full review
    Rackspace
    No answers on this topic
    Scalability
    IONOS, Inc
    The scalability of the email solution far exceeds our needs and would be suitable for organizations not looking for an enterprise sized multipurpose solution (O365, Google Workspace, etc).
    Incentivized
    Read full review
    Rackspace
    No answers on this topic
    Return on Investment
    IONOS, Inc
    • 1&1 host our email and domains adequately. We can easily add and remove emails as needed.
    • 1&1 also works with our website platform, Memberclicks.
    Incentivized
    Read full review
    Rackspace
    • We have had little disruption with our emails. I can think of only one problem in the last three years.
    Incentivized
    Read full review
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