Izenda vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Izenda
Score 10.0 out of 10
Small Businesses (1-50 employees)
Izenda is a business intelligence software offering from Izenda.N/A
Zendesk Explore
Score 7.8 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
IzendaZendesk Explore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IzendaZendesk Explore
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo per user or core fees, unlimited use licensing for production and non-production instances.
More Pricing Information
Features
IzendaZendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Izenda
9.3
2 Ratings
13% above category average
Zendesk Explore
9.0
9 Ratings
9% above category average
Pixel Perfect reports9.02 Ratings7.15 Ratings
Customizable dashboards10.02 Ratings10.09 Ratings
Report Formatting Templates9.02 Ratings9.97 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Izenda
9.3
2 Ratings
14% above category average
Zendesk Explore
8.5
9 Ratings
5% above category average
Drill-down analysis9.02 Ratings9.59 Ratings
Formatting capabilities10.02 Ratings9.09 Ratings
Report sharing and collaboration9.02 Ratings10.09 Ratings
Integration with R or other statistical packages00 Ratings5.65 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Izenda
8.8
2 Ratings
5% above category average
Zendesk Explore
8.6
9 Ratings
3% above category average
Publish to Web9.02 Ratings7.86 Ratings
Publish to PDF9.02 Ratings9.07 Ratings
Report Versioning9.02 Ratings9.03 Ratings
Report Delivery Scheduling8.02 Ratings8.97 Ratings
Delivery to Remote Servers00 Ratings8.54 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Izenda
9.0
2 Ratings
10% above category average
Zendesk Explore
7.7
7 Ratings
5% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)10.02 Ratings7.46 Ratings
Location Analytics / Geographic Visualization8.02 Ratings7.66 Ratings
Predictive Analytics9.02 Ratings6.55 Ratings
Pattern Recognition and Data Mining00 Ratings9.43 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Izenda
9.0
2 Ratings
5% above category average
Zendesk Explore
9.2
9 Ratings
7% above category average
Multi-User Support (named login)8.02 Ratings9.58 Ratings
Role-Based Security Model9.02 Ratings9.59 Ratings
Multiple Access Permission Levels (Create, Read, Delete)10.02 Ratings8.07 Ratings
Report-Level Access Control00 Ratings9.04 Ratings
Single Sign-On (SSO)00 Ratings9.97 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Izenda
10.0
2 Ratings
22% above category average
Zendesk Explore
8.0
7 Ratings
0% above category average
Responsive Design for Web Access10.02 Ratings6.85 Ratings
Dashboard / Report / Visualization Interactivity on Mobile10.02 Ratings8.96 Ratings
Mobile Application00 Ratings8.42 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Izenda
-
Ratings
Zendesk Explore
6.3
4 Ratings
23% below category average
REST API00 Ratings6.14 Ratings
Javascript API00 Ratings6.33 Ratings
iFrames00 Ratings6.03 Ratings
Java API00 Ratings5.93 Ratings
Themeable User Interface (UI)00 Ratings6.63 Ratings
Customizable Platform (Open Source)00 Ratings7.02 Ratings
Best Alternatives
IzendaZendesk Explore
Small Businesses
BrightGauge
BrightGauge
Score 8.9 out of 10
BrightGauge
BrightGauge
Score 8.9 out of 10
Medium-sized Companies
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
Enterprises
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IzendaZendesk Explore
Likelihood to Recommend
10.0
(2 ratings)
9.1
(9 ratings)
Usability
8.0
(1 ratings)
10.0
(2 ratings)
Support Rating
9.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
IzendaZendesk Explore
Likelihood to Recommend
Izenda
With Izenda, we can offer our trusted users dashboards, generated custom reports, and ad-hoc reporting, right within our own operation. Integrating the Izenda tool directly into our usage meant that we were suitable to use a small corridor of Izenda as core functionality while reserving the more advanced sections of Izenda for guests willing to pay redundancy for the licensing.
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Zendesk
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
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Pros
Izenda
  • User and tenant management is excellent. It is very simple to implement and easy to manage.
  • The configurability and customizability are excellent. We have access to all aspects of the system and have rebranded and configured single sign on. The users really like it.
  • Reports and visualizations work. There's lots of flexibility and users enjoy creating reports themselves.
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Zendesk
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
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Cons
Izenda
  • It would be superb if power users were ready to input a SQL statement to create a knowledge set.
  • The data source selection view while creating a replacement report.
Read full review
Zendesk
  • Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics
  • It is complicated to create dashboards with no previous Zendesk Explore knowledge
  • The reliability of Zendesk Explore has not been great: we had at least 5 situations when the dashboard was not showing data and had to approach Customer service for support
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Usability
Izenda
With the help of Izenda, we are able to build a mature foundation that users can quickly customize to their needs. Once permissions are layered in, we can simply use the same report and only show fields a specific user has access to.
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Zendesk
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
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Support Rating
Izenda
Izenda always provides great support to their users.
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Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
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Alternatives Considered
Izenda
We compared to other end user tools like Qlik, Tableau and Power BI. These tools are very refined but not positioned for OEM/Embedded use cases. The closest we came was logi and Birst and the price and business model of Izenda was much more appealing
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Zendesk
Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
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Return on Investment
Izenda
  • One of the best user interfaces.
  • Even a non-tech person can use it.
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Zendesk
  • Money saved due to proper staffing.
  • Happier Staff- proper staffing ensures no one is overworked.
  • Ability to quickly pinpoint where issues are and why.
Read full review
ScreenShots

Izenda Screenshots

Screenshot of Example of white label integration that inherits an application's look and feel.Screenshot of Report Designer with data field query capabilities.Screenshot of Visualizations on a dashboard.Screenshot of Another example of a modern dashboard.