Likelihood to Recommend Synergies Intelligent Systems
JarviX is very good at data integration, creating charts and reports for data visualization. It is really impressive that Jarvix can let our marketing team know the number of members living in a specific area in seconds. In addition, the product manager from Synergies is willing to help us with all problems we encounter. I accidentally changed one of the settings in a data table which threw the existing dashboard into chaos. However, after assistance from the product manager, we were able to successfully bring the data back to normal.
Read full review Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Read full review Pros Synergies Intelligent Systems
The algorithm platform is handy Time-saving Real-time data update Database docking Read full review As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs. I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore. Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well. Read full review Cons Synergies Intelligent Systems
There should be more flexibility in changing the data tables uploaded into JarviX. For example, it should enable users to edit the syntax of the table or change the data format of the columns without affecting the existing dashboard and charts already created using that data table. Read full review Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics It is complicated to create dashboards with no previous Zendesk Explore knowledge The reliability of Zendesk Explore has not been great: we had at least 5 situations when the dashboard was not showing data and had to approach Customer service for support Read full review Usability Synergies Intelligent Systems
JarviX is very easy to use, once everyone learns how to use JarviX to produce their own data reports, it reduces IT’s workload.
Read full review As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
Read full review Support Rating Synergies Intelligent Systems
JarviX is very easy to use, once everyone learns how to use JarviX to produce their own data reports, it reduces IT’s workload.
Read full review Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Read full review Alternatives Considered Synergies Intelligent Systems
Tableau and Power BI.
Obviously, they are not in the same category. Tableau and Power BI only provide data visualizations plus a little bit of analytics. JarviX not only provides data exploration, so you can find out what the problem is, as well as model management and App builder. If you only look for a dashboard, yes BI is probably enough, but if you constantly feel lacking actionable insights for actual implementations of improvements, JarviX is the choice for you.
Read full review Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
Read full review Return on Investment Synergies Intelligent Systems
I think the best part of JarviX is that we can get the analysis results in several minutes. We spent lots of time making reports and managing our data in the past. All in all, it helps us save the time, cost, and labor of managing data. Read full review Money saved due to proper staffing. Happier Staff- proper staffing ensures no one is overworked. Ability to quickly pinpoint where issues are and why. Read full review ScreenShots