JarviX vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JarviX
Score 8.1 out of 10
N/A
Synergies is a cognitive application service provider that combines business knowledge, artificial intelligence technology, and software development. Their mission is to help businesses through their digital transformation journey, become leaders and innovators in their industries by unlocking the power of data in the hands of business users and decision makers. Their product, JarviX, is an AnalyticOps Platform . JarviX uses NLP…N/A
Zendesk Explore
Score 7.4 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
JarviXZendesk Explore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JarviXZendesk Explore
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
JarviXZendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
JarviX
7.6
2 Ratings
6% below category average
Zendesk Explore
8.7
5 Ratings
7% above category average
Pixel Perfect reports8.21 Ratings8.52 Ratings
Customizable dashboards7.32 Ratings10.05 Ratings
Report Formatting Templates7.31 Ratings7.73 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
JarviX
7.8
2 Ratings
3% below category average
Zendesk Explore
9.9
5 Ratings
21% above category average
Drill-down analysis7.12 Ratings10.05 Ratings
Formatting capabilities7.31 Ratings10.05 Ratings
Integration with R or other statistical packages9.11 Ratings10.02 Ratings
Report sharing and collaboration7.72 Ratings9.55 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
JarviX
7.8
1 Ratings
6% below category average
Zendesk Explore
6.8
5 Ratings
20% below category average
Publish to Web9.11 Ratings7.03 Ratings
Publish to PDF7.31 Ratings8.64 Ratings
Report Versioning6.41 Ratings4.01 Ratings
Report Delivery Scheduling8.21 Ratings7.74 Ratings
Delivery to Remote Servers8.21 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
JarviX
8.2
2 Ratings
1% above category average
Zendesk Explore
9.5
3 Ratings
16% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)7.31 Ratings10.03 Ratings
Location Analytics / Geographic Visualization9.11 Ratings9.33 Ratings
Predictive Analytics8.22 Ratings9.32 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
JarviX
9.2
2 Ratings
8% above category average
Zendesk Explore
9.1
5 Ratings
6% above category average
Multi-User Support (named login)9.62 Ratings10.04 Ratings
Role-Based Security Model9.11 Ratings8.65 Ratings
Multiple Access Permission Levels (Create, Read, Delete)9.11 Ratings9.34 Ratings
Single Sign-On (SSO)9.11 Ratings8.55 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
JarviX
9.1
1 Ratings
14% above category average
Zendesk Explore
5.8
3 Ratings
31% below category average
Responsive Design for Web Access9.11 Ratings7.01 Ratings
Dashboard / Report / Visualization Interactivity on Mobile9.11 Ratings4.53 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
JarviX
-
Ratings
Zendesk Explore
10.0
1 Ratings
23% above category average
REST API00 Ratings10.01 Ratings
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User Ratings
JarviXZendesk Explore
Likelihood to Recommend
8.1
(2 ratings)
6.5
(5 ratings)
Usability
8.1
(2 ratings)
10.0
(2 ratings)
Support Rating
9.2
(2 ratings)
10.0
(2 ratings)
User Testimonials
JarviXZendesk Explore
Likelihood to Recommend
Synergies Intelligent Systems
JarviX is very good at data integration, creating charts and reports for data visualization. It is really impressive that Jarvix can let our marketing team know the number of members living in a specific area in seconds. In addition, the product manager from Synergies is willing to help us with all problems we encounter. I accidentally changed one of the settings in a data table which threw the existing dashboard into chaos. However, after assistance from the product manager, we were able to successfully bring the data back to normal.
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Zendesk
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
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Pros
Synergies Intelligent Systems
  • The algorithm platform is handy
  • Time-saving
  • Real-time data update
  • Database docking
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Zendesk
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
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Cons
Synergies Intelligent Systems
  • There should be more flexibility in changing the data tables uploaded into JarviX. For example, it should enable users to edit the syntax of the table or change the data format of the columns without affecting the existing dashboard and charts already created using that data table.
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Zendesk
  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
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Usability
Synergies Intelligent Systems
JarviX is very easy to use, once everyone learns how to use JarviX to produce their own data reports, it reduces IT’s workload.
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Zendesk
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
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Support Rating
Synergies Intelligent Systems
JarviX is very easy to use, once everyone learns how to use JarviX to produce their own data reports, it reduces IT’s workload.
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Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
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Alternatives Considered
Synergies Intelligent Systems
Tableau and Power BI. Obviously, they are not in the same category. Tableau and Power BI only provide data visualizations plus a little bit of analytics. JarviX not only provides data exploration, so you can find out what the problem is, as well as model management and App builder. If you only look for a dashboard, yes BI is probably enough, but if you constantly feel lacking actionable insights for actual implementations of improvements, JarviX is the choice for you.
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Zendesk
For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
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Return on Investment
Synergies Intelligent Systems
  • I think the best part of JarviX is that we can get the analysis results in several minutes. We spent lots of time making reports and managing our data in the past. All in all, it helps us save the time, cost, and labor of managing data.
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Zendesk
  • Identify surge ticket periods which help planning.
  • Identify CSAT Trend and use the data to improve customer satisfaction.
  • Identify SLA Trend and use the data to reduce turnaround time.
  • Identify 1-Touch % and use the data to improve response.
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ScreenShots

JarviX Screenshots

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