TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jeeva AI

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Jeeva AI is an agentic AI platform for anyone who sells. It gives sellers their time back by allowing sales teams to focus on tasks that require human connection while automating the processes that don’t. Instead of wasting reps' time on list-building, inbox triage, and manual follow-ups, Jeeva AI automates the entire revenue workflow: discovering and enriching leads, writing personalized multichannel outreach, handling inbound replies, scheduling meetings, prepping…

    $1,000

    per month

    parcelLab

    Score8 out of 10
    N/AparcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.N/A
    Pricing
    Jeeva AIparcelLab
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Jeeva AIparcelLab
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Jeeva AIparcelLab
    Considered Both Products
    Jeeva.ai
    No answer on this topic
    parcelLab
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    15 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    13 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    15 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    87%
    Lived up to sales and marketing promises
    13 Answers
    No answers on this topic
    Implementation went as expected
    88%
    Implementation went as expected
    14 Answers
    No answers on this topic
    Best Alternatives
    Jeeva AIparcelLab
    Small Businesses
    No answers on this topic
    MindTouch
    Score7 out of 10
    Medium-sized Companies
    Piper the AI SDR by Qualified
    Score8.9 out of 10
    Sogolytics
    Score9 out of 10
    Enterprises
    Conversica
    Score4 out of 10
    Medallia
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Jeeva AIparcelLab
    Likelihood to Recommend
    8.6
    (16 ratings)
    9.0
    (1 ratings)
    Usability
    8.5
    (14 ratings)
    -
    (0 ratings)
    User Testimonials
    Jeeva AIparcelLab
    Likelihood to Recommend
    Jeeva.ai
    If anyone is looking to pile up the list of email lists to send out e-blast or cold messages, I would highly recommend Jeeva AI. However, if anyone needs more of organic work, I would recommend using Jeeva AI to collect contact information, but do the work manually.
    Read full review
    parcelLab
    parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.
    Incentivized
    Read full review
    Pros
    Jeeva.ai
    • Finding specific leads according to descriptions provided
    • Allowing customers to experience Jeeva AI by offering free credits
    • Following up with leads
    Read full review
    parcelLab
    • Package Tracking
    • Returns Management
    • Delivery Forecast
    Incentivized
    Read full review
    Cons
    Jeeva.ai
    • You run out of credits very fast, they charge per email sent. The credits should be for lead generation not emailing.
    • Incorporate delivery results, bounce results, mailer unfound results, etc... We can not see any of those metrics.
    • Incorporate a text sequence campaign as well. To be one stop shop for contacting all ways.
    Read full review
    parcelLab
    • First setup takes time
    • Lots of features that can be explored
    Incentivized
    Read full review
    Usability
    Jeeva.ai
    Jeeva is composed of individual products / features that form a robust, automation-based, outbound system when combined. Parts of the tech stack within Jeeva itself – can be difficult to work with independently. Some of what the individual products provided makes you ask why? Why was this individual product / feature implemented
    Incentivized
    Read full review
    parcelLab
    No answers on this topic
    Alternatives Considered
    Jeeva.ai
    Jeeva AI is less straightforward than Sales Nav. It seems that it is trying to be everything that Sales Nav is, but not quite achieving it yet. The customer service for Linkedin is far superior to Jeeva's. Jeeva's team refused to give me a refund on my first month's subscription despite their refund policy clearly stating that I was entitled to it. This has never happened before with Linkedin Sales Nav.
    Incentivized
    Read full review
    parcelLab
    ParcelLab has better carrier integrations and much higher customizability
    Incentivized
    Read full review
    Return on Investment
    Jeeva.ai
    • We just started and was great for lead generation
    • Those leads we can manually email them or call them
    • Our sequence campaigns are barely 1 email in, looking forward to see if we get any traction on the last 2 sequences
    Read full review
    parcelLab
    • Less customer inquiries
    • Higher NPS score
    • reduced Customer service costs
    Incentivized
    Read full review
    ScreenShots

    parcelLab Screenshots

    Screenshot of Web shop integrations
Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.Screenshot of Operations analytics
Operational performance is at the heart of the customer experience, right alongside products and services.
With the parcelLab portal users can analyze, compare and improve processes.Screenshot of Proactive communication
Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.Screenshot of Customer service
Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.Screenshot of Embedded content
Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…Screenshot of Returns and lifecycle
At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.